Your Amazon seller account has been deactivated in accordance with section 3 of the Amazon Business Solutions Agreement
What documents do I need to upload to be able to restore my account? I did not violate any Amazon policies, this was a mistake. Please help me, I received this email from amazon:
Hello,
Your Amazon seller account has been deactivated in accordance with section 3 of the Amazon Business Solutions Agreement. Your listings have been removed. Please continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our "Funds Disbursement Eligibility Policy":
https://sellercentral.amazon.com/help/hub/reference/
Why did this happen?
We have taken this measure because this account has been used for the following abusive activities:
-- To act unfairly or misuse Amazon features or services.
These activities violate our policies. To learn more, go to "Selling Policies and Seller Code of Conduct":
https://sellercentral.amazon.com/gp/help/
Has your account been deactivated in error?
If you believe that there has been an error, submit an explanation by clicking "Reactivate your account" on the banner at the top of your "Account Health" page. Your explanation should include evidence or examples that demonstrate that your account complies with our "Seller Code of Conduct" policy.
We’re here to help.
If you have questions about this policy, contact us:
https://sellercentral.amazon.com/cu/contact-us
Amazon.com
Your Amazon seller account has been deactivated in accordance with section 3 of the Amazon Business Solutions Agreement
What documents do I need to upload to be able to restore my account? I did not violate any Amazon policies, this was a mistake. Please help me, I received this email from amazon:
Hello,
Your Amazon seller account has been deactivated in accordance with section 3 of the Amazon Business Solutions Agreement. Your listings have been removed. Please continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our "Funds Disbursement Eligibility Policy":
https://sellercentral.amazon.com/help/hub/reference/
Why did this happen?
We have taken this measure because this account has been used for the following abusive activities:
-- To act unfairly or misuse Amazon features or services.
These activities violate our policies. To learn more, go to "Selling Policies and Seller Code of Conduct":
https://sellercentral.amazon.com/gp/help/
Has your account been deactivated in error?
If you believe that there has been an error, submit an explanation by clicking "Reactivate your account" on the banner at the top of your "Account Health" page. Your explanation should include evidence or examples that demonstrate that your account complies with our "Seller Code of Conduct" policy.
We’re here to help.
If you have questions about this policy, contact us:
https://sellercentral.amazon.com/cu/contact-us
Amazon.com
17 replies
Cade_Amazon
Hello @Seller_1TTAULW23eXDF,
Thank you for utilizing the seller forums I hope all is well.
From the information you have provided in the title and in your thread, I see that you account has been deactivated due to violation our section 3 and code of conduct policies. What could have contributed to this?
Per our amazon services business solutions agreement and ourcode of conduct policies, all seller's must agree to the terms and conditions of amazon policies and follow federal, state and local laws when registered to sell on amazon, and must provide accurate information to amazon and our customers at all times and act fairly and not misuse amazon's features or services. Violating the amazon services business solutions agreement and the code of conduct or any other Amazon policies may result in actions against your account, such as cancellation of listings, suspension or forfeiture of payments, and removal of selling privileges.
Why did this happen?
We have taken this measure because this account has been used for the following abusive activities:
-- To act unfairly or misuse Amazon features or services.
Your next steps are to provide proof that you have not act unfairly or misuse amazon features or services. Have you received a separate performance notification or a case log containing information on what needs to be submitted? When you click on the " Reactivate your account " button on your account health page, there might be more information on what needs to be submitted to reinstate your account as well.
The seller forums team is here to help. If you have additional questions or concerns, please let us know here in this thread.
Best,
Cade
