We are trying to gain access & reactivate our Amazon.AU seller account to resolve multiple account policy alert in the Amazon US account.

When using our email ID on record to retrieve the AU seller central password (given that the account has not been used for several years), the account is locked w/ the message "Help us protect your account. We have detected unusual activity on your account and have temporarily locked it. Please contact customer service for further assistance."

Subsequently, we engaged with Amazon.AU customer service and provided a ticket number, [CASE 2829994913]. However, the seller support staff informed us that they were unable to identify a selling account associated with our email ID. Does this mean this Amazon.AU account is deactivated & no longer exist?

On the other hand our email ID is still able to receive OTP from Amazon.AU successfully. But once we input the OTP the error message "Help us protect your account...." shows up.

We're hitting a dead end in accessing this AU account, & the 14 days are running out. We're asking if anyone had faced similar challenges in accessing the AU account & regain access.

We hope the Seller support team also finds this post & advise the available options.

BTW we can't reply to the original ticket while have no access to AU sellercentral, thus has to initiate another ticket, <CASE 2830184943>.

Many thanks in advance.