Lable printer
I am using a thermal printer called PM -241-BT. I have connected my DHL account to amazon and whenever I am buying a ticket and wants to print it after filling all the details (weight etc.) the printing labels printed are all numbers and letters.
I have installed QZ Tray and configured it for mac system but still facing the same issue.
I am wasting a lot of lables and the issue still there.
Is there anyone here who had the same issue before and can help?
Thank you all
Lable printer
I am using a thermal printer called PM -241-BT. I have connected my DHL account to amazon and whenever I am buying a ticket and wants to print it after filling all the details (weight etc.) the printing labels printed are all numbers and letters.
I have installed QZ Tray and configured it for mac system but still facing the same issue.
I am wasting a lot of lables and the issue still there.
Is there anyone here who had the same issue before and can help?
Thank you all
1 reply
Angie_Amazon
Hello @Seller_D6uQHVJXcFamv,
I'm Angie, part of the UK forum community. It's a pleasure to greet you.
For information on how to troubleshoot this kind of issues, please make sure to review QZ Tray help page.
If you already completed all the troubleshooting steps in the help page based on your issue, please contact seller support with the following:
1. Information on order ID, Timestamp, Time zone, Store, and seller ID of the order
2. Operating System (OS) of your device (such as Windows, Mac), browser you are using (such as Google Chrome, Mozilla Firefox, Safari), model and brand of the printer used to print label, and label format selected
3. Error messages that you see (if any)
4. Screenshots of the issue (if any)
To contact seller support, go to Seller Central > Help > Get help and resources or click here.
Regards,
Angie 🪴
