Issues with MAA4 centre
Amazon Selling Partner Support,
This message is being sent out of sheer frustration and anger over the handling of our recent FBA shipment FBA15JMR52YQ, created on October 21 and ATS collected it on 23 of october.
This situation is beyond infuriating. We sent exactly 126 units across 50 SKUs to your MAA4 warehouse, each one individually labeled and documented by myself. For Amazon to claim a shortage of 68 units of value INR 117397 is not only absurd but outright insulting. We’ve been diligent, thorough, and absolutely transparent in our processes, and we know there is no mistake on our end.
This is not the first time we’re facing this issue. We have had similar problems with another account were you can find all the details in the ticket id 10040464442, and now we’re experiencing this unacceptable, repetitive issue here as well . both the issues happened in this Warehouse MAA4. This is not a minor discrepancy; 68 units of do not just vanish without a trace. 68 missing units? This reeks of mismanagement on Amazon’s part, and we won’t sit back and accept it.
We’ve operated with Amazon for years with absolute integrity and would never jeopardize our business with false claims or "errors" in shipping quantities. We demand immediate evidence to support these claims of “missing” units. We have every piece of documentation and proof for this shipment, and we expect Amazon to provide a real, accountable solution — not shift the blame onto us.
This is the last straw. We need Amazon to take responsibility, resolve this issue, and prevent this from ever happening again. We need a prompt response with real answers, not dismissive excuses.
If anyone faced the same situation, did anyone get a solution for a similar problem? Please let us know. We are currently following up on this issue in the following ticket ID: 10513860982.
Issues with MAA4 centre
Amazon Selling Partner Support,
This message is being sent out of sheer frustration and anger over the handling of our recent FBA shipment FBA15JMR52YQ, created on October 21 and ATS collected it on 23 of october.
This situation is beyond infuriating. We sent exactly 126 units across 50 SKUs to your MAA4 warehouse, each one individually labeled and documented by myself. For Amazon to claim a shortage of 68 units of value INR 117397 is not only absurd but outright insulting. We’ve been diligent, thorough, and absolutely transparent in our processes, and we know there is no mistake on our end.
This is not the first time we’re facing this issue. We have had similar problems with another account were you can find all the details in the ticket id 10040464442, and now we’re experiencing this unacceptable, repetitive issue here as well . both the issues happened in this Warehouse MAA4. This is not a minor discrepancy; 68 units of do not just vanish without a trace. 68 missing units? This reeks of mismanagement on Amazon’s part, and we won’t sit back and accept it.
We’ve operated with Amazon for years with absolute integrity and would never jeopardize our business with false claims or "errors" in shipping quantities. We demand immediate evidence to support these claims of “missing” units. We have every piece of documentation and proof for this shipment, and we expect Amazon to provide a real, accountable solution — not shift the blame onto us.
This is the last straw. We need Amazon to take responsibility, resolve this issue, and prevent this from ever happening again. We need a prompt response with real answers, not dismissive excuses.
If anyone faced the same situation, did anyone get a solution for a similar problem? Please let us know. We are currently following up on this issue in the following ticket ID: 10513860982.
10 replies
Seller_FKITpFZ8ogqEy
This is across all FCs in India. Amazon will simply not care. Try to do self delivery using your vehicle to IXD warehouse or the FC you wish to send. Ask for a stamped recieving copy, That is best way to reduce such cases.
Adam_Amazon_
Hello @Seller_I1TDTXCH2iHhr,
Thank you for your post. Sorry to hear that. I can see that the case is still under investigation. Please let me know once you receive the final answer.
Regards,
Adam
Seller_Ru1OC9W2gXX33
I faced the same missing issue twice in my shipment to MAA4 and the seller support will not allow us to share evidence and simply close our ticket. Very much frustrated with this attitude. They never investigate from their side which is repetitive. If one seller complaints, they can ignore but whereas multiple sellers are facing the same missing issue with the same FC then Amazon has to take some action rite.
Seller_I1TDTXCH2iHhr
For every one who is coming to this thread.
Issue Resolved: Missing Units Found After Prolonged Investigation
We recently faced a situation where 68 units from our FBA shipment were marked as missing, and we were accused of short-shipping. After several escalations and persistent follow-ups, Amazon eventually located the missing units and added them to our inventory. Although the exact trigger for resolving the issue remains unclear, here’s what we did and recommend for sellers in similar situations:
Steps We Took:
Filed a Ticket with Detailed Documentation:
Immediately after noticing the discrepancy, we opened a case via Amazon Seller Central and provided all shipment details, including shipping labels, box weights, and quantity breakdowns.
Added Senior Leadership to CC:
To escalate visibility, we frequently CC’d Andy Jassy (ajassy@amazon.com) and Jeff Bezos (jeffb@amazon.com) in our ticket communications. While it’s unclear if this directly impacted the resolution, it may have helped bring attention to the issue.
Contacted Local Amazon Teams:
We reached out to a Last Mile Security Specialist and the Sort Center Manager in our state. However, they informed us that they couldn’t act officially unless the case was routed through Seller Central.
Consistent Follow-Ups:
We regularly followed up via Seller Central to push for updates and clarification, challenging inconsistencies in their claims.
Requested Reimbursement:
Since Amazon claimed we had short-shipped, we requested reimbursement for the missing units. This likely prompted a more detailed investigation.
Key Learnings:
Be Proactive and Persistent:
Don’t rely solely on automated responses or wait passively for updates. Keep asking for evidence and escalate when needed.
Use All Escalation Channels:
Adding Amazon leadership (ajassy@amazon.com, jeffb@amazon.com) to tickets might increase urgency, though it’s hard to confirm its effectiveness.
Document Everything:
Maintain clear records of all correspondence and shipment details. Packaging Images and Videos -These are invaluable for proving your case.
Engage Local Teams Strategically:
While local Amazon teams (e.g., Security Specialists, Sort Center Managers) couldn’t act officially, reaching out can provide insights or indirect support.
Ask for Reimbursement:
If accused of short-shipping, request reimbursement as it compels a deeper investigation and shifts the burden of proof to Amazon.
Our issue was resolved after 21 days, but the root cause—whether it was the escalations or internal reviews—remains unclear. Sellers facing similar challenges can use these steps to increase their chances of a timely resolution.
