One of the customer placed COD order twice in span of 5min.

We assume it is either fake order or one order placed is by mistake.

I immediately raised issue with customer care, who asked me to fill suspicious order form and wait.

Mail received from Amazon asking to wait for 12 hours and if no response receive to ship the order.

If this is a mistaken order(COD), we small business end up in loss for transportation fee, return etc.

We can raise Safe-T claim only receiving a damaged product.

As we have started new business and new to e-commerce, we thought this is a suspicious order and did not dispatch.

We also wrote a mail to Customer asking to confirm two product dispatch to same location in two order IDs. Got no response.

Now Amazon has cancelled both the orders, and charges the seller for cancellation fee. And affects the cancellation metrics.

By shipping the product also, we may end up in loss and without shipping also ending with loss in terms fees.

Disappointed with response received from Amazon. They Don't reimburse the cancellation fee, nor the cancellation metrics reverted.

This demotivates the new sellers on Amazon.