Concern with Amazon Seller Support
Dear sellers,
I'm reaching out to you all as fellow Amazon sellers, seeking advice. I'm currently facing an issue with Amazon Seller Support, and I'm not getting any resolution despite my efforts.
I've filed two appeals, but both were closed without a response or resolution. I'm concerned and frustrated, as my issue remains unaddressed.
Has anyone else experienced something similar? Does anyone have advice on how to escalate this further?
Best regards,
Zubair Jan
Concern with Amazon Seller Support
Dear sellers,
I'm reaching out to you all as fellow Amazon sellers, seeking advice. I'm currently facing an issue with Amazon Seller Support, and I'm not getting any resolution despite my efforts.
I've filed two appeals, but both were closed without a response or resolution. I'm concerned and frustrated, as my issue remains unaddressed.
Has anyone else experienced something similar? Does anyone have advice on how to escalate this further?
Best regards,
Zubair Jan
44 replies
Seller_OvL8C4BJWiuS9
All depends on what your issue is? Is your account deactivated?
Seller_LTNvvFJ2jqJOv
post Case ID and tag a moderator. More information would also be helpful.
but reading the other responses from fellow sellers and your replies. You are not saying what happened. Something happened. Amazon did not just deactivate your account without letting you know something about what you did in the first initial letter.
Did you boost your own listings with fake news?
Did you get a "intellectual property" violation notice
There's gotta be something...
Seller_7ZHWLxWqqZ8uG
Thats what they do. and youll go in circles with no end in sight. Send an email jeff at amazon, back in the day it worked, nowadays you have to pray. its a disgraceful shame.
Seller_vZd7MQUrncZzg
The ONLY thing that happens when Amazon Seller Support gets involved is -
1. Complete waste of the seller's time.
2. Amazon Seller Support NOT following Amazon Policies.
3. Seller getting irritated seeing how dumb actual human beings, i.e. Amazon Employees, can be.
4. NEVER NEVER EVER expect a solution from Amazon Seller Support. The only reason they exist is to make your life difficult. That is what they get paid for.
So just learn to live with the above !!
Seller_r9wMm8LrE5iKj
I think if you've sold here for even a little while, you've experienced this.
Support is often a fig leaf so that Amazon can say you have recourse when Amazon fails to follow the TOS, with no practical solution in sight. On the other hand, if a seller even looks sideways at the TOS, that can be grounds for closing an account and seizing funds. If only one side is bound by the contract it's not a contract, it's extortion.
There outta be a law ...
Seller_Zb1SSKSjU6GwM
absolutely! I'd say that 80% of the time:
1. They do not READ the case
2. They delay the process by asking for info they already have in the case they DIDNT READ
3. This continues until the wear you down - 24 hours pass - they close the case!
CASE CLOSED!!!!!!!!!!
Seller_Ifjfkusos2G4H
Your experience is the norm, not the exception.
Seller_iXGnib91QgBiO
EVERYONE is experiencing something similar.
SS rarely provides coherent responses nor offers helpful resolutions. It doesn't even really matter what the issue is.
It as if they go intentionally out of their way to be vague and unhelpful.
It's the new Amazon Seller Support. They should really change the name as their is little to no 'support' anymore.
Nikki_Amazon
Greetings @Seller_2kw8hMTzLcWPo,
Nikki here to help you with the deactivation of your selling account.
I'm sorry for the delay in responding to your post here at the Seller Forums. Our team of moderators is constantly working to address all inquiries as soon as we can.
At this point, the review team has already examined your documents. If the investigator concluded during your video interview that reactivation is not possible due to suspected deceptive, fraudulent, or illegal activity, it means the investigation is complete. Only new documents will be reviewed from now on.
If you believe your account was deactivated in error, you have the option to submit a new appeal. When doing so, avoid sending any previously rejected documents, as these will be denied. Ensure that your new appeal includes fresh and accurate information to support your case.
To better assist you, please provide the initial reason for the account deactivation and the case ID numbers with seller support. Without this information, we cannot guide you effectively regarding the appeal possibilities.
Note: please remove all personal information.
Please visit the Amazon Services Business Solutions Agreement and Selling Policies and Seller Code of Conduct pages for more information.
The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.
Wish you all the best,
Nikki
