Inform consumer act - mobile number verification not receiving OTP code
HI
I got a mail to reverify my account and my account is at risk, I have filled all the required details on the identity verification section but I can not complete because when I put my mobile number for verification I don't receive the required OTP code to move on to the next steps of Reverification, my country is listed in the acceptable countries on Amazon this is my account registered number that OTP codes are not coming in, I use an authenticator app to log in but on the verification page the codes from authenticator app are not accepted, this has been going on for 5 days, I even try to set up my two step verification method with my number but stilll not receiving any codes, I have opened cases with but I have not got any help.. someone please help with a solution
Inform consumer act - mobile number verification not receiving OTP code
HI
I got a mail to reverify my account and my account is at risk, I have filled all the required details on the identity verification section but I can not complete because when I put my mobile number for verification I don't receive the required OTP code to move on to the next steps of Reverification, my country is listed in the acceptable countries on Amazon this is my account registered number that OTP codes are not coming in, I use an authenticator app to log in but on the verification page the codes from authenticator app are not accepted, this has been going on for 5 days, I even try to set up my two step verification method with my number but stilll not receiving any codes, I have opened cases with but I have not got any help.. someone please help with a solution
2 replies
Seller_rI7BZIczK8iAC
Yes, for some accounts there are no longer sent OTP codes and you have to use an authenticator app. You can download this app to your computer or to your phone and YOU DO NOT NEED TO RECEIVE A CODE TO YOUR PHONE. Neither NOW, nor later. Read here:
Just note that YOU have to be the PRIMARY user of the email of that seller account, because in order to install the app, a EMAIL is sent to this address.
Micah_Amazon
Hello @Seller_SdvUiFryhPq7C,
Thank you for reaching out. My apologies on the frustration that the Inform Act has caused. Instead of receiving a code on your phone via text or voice call each time you sign in to your seller account, you can use an authenticator app to generate your authentication code. Authenticator apps do not require phone service or an Internet connection to work, but must be downloaded to whatever device or PC you choose.
To download an authenticator app, go to the app store for your device or browse the Internet:
- If you're using an iOS or Android device, you can download Microsoft Authenticator or Google Authenticator from your respective app store. If you prefer to use a different authenticator app, make sure that it supports TOTP-OATH (Time-based One-time Password Algorithm adopted by the Initiative for Open Authentication).
- If you're using a Windows PC, tablet, or device, search for "authenticator app" in the Windows Store.
- You can install programs that work with a USB security key. For more information, see Use a USB security key for Two-Step Verification.
- You can also download browser-based extensions or add-ons from the Internet.
Please let me know if you still require additional support. You can also open a seller support case for assistance.
Cheers,
Micah
