Unexplained "splat_use_case_3976_label" Charge & Recurring Excessive Weight/Dimension Deductions
I am writing to seek urgent assistance regarding persistent and significant deductions on my Amazon Seller account that are severely impacting my ability to sell profitably.
For the past three months, I have been facing unexplained and excessive "Other" charges.
Past 2 Months: I have been charged approximately INR 12,000 in what Amazon identifies as "Other" charges related to "weight and dimension."
My product genuinely weighs 100 grams, and with standard packaging, the total weight is consistently 105 grams. However, Amazon is apparently charging me as if my product weighs 500 grams – which is a massive discrepancy and far beyond any reasonable or permissible limit for my item.
To even attempt to resolve this, I incurred additional costs by purchasing a weight machine to accurately verify my product's weight, which itself has added to my financial burden and already exceeds the amounts being deducted for these errors.
I have already submitted the necessary documentation, including weight images and a dimension form, to Seller Support. Despite my efforts, I have not yet received a satisfactory response or resolution. It is incredibly difficult to understand how a 105-gram product can be misidentified as 500 grams, and how this can go uncorrected after providing evidence.
This situation feels incredibly unfair, and it seems as though the seller's perspective and accurate data are not being considered. I am genuinely struggling to comprehend how to continue selling on Amazon under these circumstances of arbitrary and significant deductions.
Adding to this immense frustration, I have filed a "clawback form" to dispute these incorrect charges FOUR (4) separate times. Each time, my form has been rejected, despite my meticulous efforts. A day before yesterday, I submitted the form again, including 7 detailed images per ASIN as required, proving the correct weight and dimensions. Yet, there has been no resolution, and the forms continue to be rejected without clear explanation or action.
Now, on top of these unresolved weight and dimension issues that have been bleeding my account for months, I've also been hit with a new, unexplained "Other" deduction labeled "splat_use_case_3976_label" for approximately INR 4,000 today (May 29, 2025).
.
Today (May 29, 2025): I have been hit with another unexplained "Other" charge of INR 4,000 under the label "splat_use_case_3976_label." This is a completely unfamiliar label, and I have no idea what it pertains to.
These combined deductions are making it extremely difficult to operate. How can sellers manage their business effectively when such large, unexplained amounts are being consistently debited?
Could anyone in the community shed light on what "splat_use_case_3976_label" signifies? Also, what is the best way to dispute these recurring and seemingly incorrect weight and dimension charges?
I desperately need this case resolved as soon as possible. Any guidance or assistance from experienced sellers or Amazon representatives would be greatly appreciated.
Thank you,
Unexplained "splat_use_case_3976_label" Charge & Recurring Excessive Weight/Dimension Deductions
I am writing to seek urgent assistance regarding persistent and significant deductions on my Amazon Seller account that are severely impacting my ability to sell profitably.
For the past three months, I have been facing unexplained and excessive "Other" charges.
Past 2 Months: I have been charged approximately INR 12,000 in what Amazon identifies as "Other" charges related to "weight and dimension."
My product genuinely weighs 100 grams, and with standard packaging, the total weight is consistently 105 grams. However, Amazon is apparently charging me as if my product weighs 500 grams – which is a massive discrepancy and far beyond any reasonable or permissible limit for my item.
To even attempt to resolve this, I incurred additional costs by purchasing a weight machine to accurately verify my product's weight, which itself has added to my financial burden and already exceeds the amounts being deducted for these errors.
I have already submitted the necessary documentation, including weight images and a dimension form, to Seller Support. Despite my efforts, I have not yet received a satisfactory response or resolution. It is incredibly difficult to understand how a 105-gram product can be misidentified as 500 grams, and how this can go uncorrected after providing evidence.
This situation feels incredibly unfair, and it seems as though the seller's perspective and accurate data are not being considered. I am genuinely struggling to comprehend how to continue selling on Amazon under these circumstances of arbitrary and significant deductions.
Adding to this immense frustration, I have filed a "clawback form" to dispute these incorrect charges FOUR (4) separate times. Each time, my form has been rejected, despite my meticulous efforts. A day before yesterday, I submitted the form again, including 7 detailed images per ASIN as required, proving the correct weight and dimensions. Yet, there has been no resolution, and the forms continue to be rejected without clear explanation or action.
Now, on top of these unresolved weight and dimension issues that have been bleeding my account for months, I've also been hit with a new, unexplained "Other" deduction labeled "splat_use_case_3976_label" for approximately INR 4,000 today (May 29, 2025).
.
Today (May 29, 2025): I have been hit with another unexplained "Other" charge of INR 4,000 under the label "splat_use_case_3976_label." This is a completely unfamiliar label, and I have no idea what it pertains to.
These combined deductions are making it extremely difficult to operate. How can sellers manage their business effectively when such large, unexplained amounts are being consistently debited?
Could anyone in the community shed light on what "splat_use_case_3976_label" signifies? Also, what is the best way to dispute these recurring and seemingly incorrect weight and dimension charges?
I desperately need this case resolved as soon as possible. Any guidance or assistance from experienced sellers or Amazon representatives would be greatly appreciated.
Thank you,
7 replies
Seller_OdAf4rXfjp2EW
We are also facing this issue from past 2 months and i have been charged 25000 INR
Seller_K9E8f3SecCMEU
i am also facing the issue, till now more than 2k has been debited from my account and also it is still continue for yesterday. I don't know why i am facing this debit. Now i am totally lost my control.
Seller_OdAf4rXfjp2EW
post.Till now 50000 INR has been deducted
Seller_Y9nPYl9FCCknC
same with my account- been charged approx. 40-60 k from last 3 days.
Seller_AzoaPFdoGEVqV
You're not alone — what you’re facing is something many small and independent sellers are struggling with across Amazon.
Over the past few years (especially more recently), Amazon has introduced an increasing number of unexplained deductions, such as "clawbacks," false dimensional weight charges, and now cryptic fees like "splat_use_case_3976_label" — which have virtually no transparency. Sellers are left confused, and there’s little to no communication from Amazon that explains what these charges are for.
Let’s not forget:
1) Many of these "Other" charges related to fake dimensions/weights are based on internal mistakes, but even after submitting clear evidence (images, size forms, videos, etc.), most claims are denied without explanation.
2) Clawback appeal forms are often just a formality — sellers report multiple submissions being rejected despite full compliance.
3) Safe-T claims have limits (typically 8–10% of monthly orders). Once you cross that, the system quietly starts denying claims, no matter how genuine the issue is.
Then comes the bigger picture, which many sellers are noticing:
A) A significant portion of these issues — like used item returns, wrong product damages, or lost-in-transit stock — often happen due to internal ATS/FBA staff theft.
B) These workers, often underpaid and overworked (₹12,000–₹15,000/month and up to 16-hour shifts), resort to selling returned or stolen goods in the local market, especially in hubs like Mumbai's Kalyan area.
C) This directly impacts our businesses, yet Amazon holds us, the sellers, financially responsible.
We face:
a) Soaring ads cost with little to no visibility gain
b) Constant suppression of buy box, search visibility, and listing attributes (often updated without consent)
c) Pressure from Amazon account managers who are trained more to extract spending than to provide real solutions
d) Product-level suspensions, fines, and deductions without solid reasoning
Meanwhile, major VC-funded brands and Amazon-insider partners like Cloudtail get preferential access, better keyword visibility, and priority in deals and ranking.
For most of us — the genuine, hardworking small sellers — selling on Amazon is becoming nearly impossible. With mounting deductions, suppressed listings, poor returns handling, and zero effective support, it’s starting to feel like we are just kept on the platform so Amazon can profit from our:
# Advertising costs
# FBA fees/FBA storage/high/less quantity fines/removal charges- (then Amazon policy- Auction our products after collecting all the charges and fines )
# Commission
# Claw backs
And other hidden charges
Sadly, when we try to fight back, the system is too big, too automated, and too indifferent to care.
So, consider closing down your Amazon seller account — especially if you have never seen any real improvement or profit. Instead, focus on building your own e-commerce website.
Seller_rXeGd3YRaB4kX
KCan't we all together file a complaint against Amazon? Or all sellers should take action against Amazon policy.
