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Seller_a0jy7c5jqYjsZ

An internal issue with requesting a call

Hi,

I'm requesting a call from amazon for a long time, and I keep getting this error.

'' internal failure sorry we are unable to process your request. try again ''

I have been communicating with through email with them, but its really useless, I cleared cache and cookies, tried different browsers, different numbers, different laptops, different internet connection, and still getting the same issue..

how can I solve it please? Thanks

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5 replies
Account Health
Tags:Seller Support
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user profile
Seller_a0jy7c5jqYjsZ

An internal issue with requesting a call

Hi,

I'm requesting a call from amazon for a long time, and I keep getting this error.

'' internal failure sorry we are unable to process your request. try again ''

I have been communicating with through email with them, but its really useless, I cleared cache and cookies, tried different browsers, different numbers, different laptops, different internet connection, and still getting the same issue..

how can I solve it please? Thanks

Account Health
Tags:Seller Support
00
26 views
5 replies
Reply
5 replies
user profile
Sonny_Amazon
In reply to: Seller_a0jy7c5jqYjsZ's post

Hey there @Mahmoudelakour,

I am checking in on your thread as it appears you are having technical issues in connecting with the Account Health Support team by phone.

"I'm requesting a call from amazon for a long time, and I keep getting this error."
'' internal failure sorry we are unable to process your request. try again ''

When requesting a phone call from this group, a valid phone number is required to have on file in your "Emergency Contact" section in seller central which can be found here.

Please confirm here on this thread you have updated your notification/contact preferences with valid phone numbers so we can research this further (do not post your number here publicly).

Also, feel free to share a screenshot of the internal error you receive for additional context (remove personal data).

We are here to assist in making sure you are able to receive a call and look forward to your confirmation on all contact preferences up to date with valid phone numbers on your part.

Best,

Sonny

01
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user profile
Seller_a0jy7c5jqYjsZ

An internal issue with requesting a call

Hi,

I'm requesting a call from amazon for a long time, and I keep getting this error.

'' internal failure sorry we are unable to process your request. try again ''

I have been communicating with through email with them, but its really useless, I cleared cache and cookies, tried different browsers, different numbers, different laptops, different internet connection, and still getting the same issue..

how can I solve it please? Thanks

26 views
5 replies
Account Health
Tags:Seller Support
00
Reply
user profile
Seller_a0jy7c5jqYjsZ

An internal issue with requesting a call

Hi,

I'm requesting a call from amazon for a long time, and I keep getting this error.

'' internal failure sorry we are unable to process your request. try again ''

I have been communicating with through email with them, but its really useless, I cleared cache and cookies, tried different browsers, different numbers, different laptops, different internet connection, and still getting the same issue..

how can I solve it please? Thanks

Account Health
Tags:Seller Support
00
26 views
5 replies
Reply
user profile

An internal issue with requesting a call

by Seller_a0jy7c5jqYjsZ

Hi,

I'm requesting a call from amazon for a long time, and I keep getting this error.

'' internal failure sorry we are unable to process your request. try again ''

I have been communicating with through email with them, but its really useless, I cleared cache and cookies, tried different browsers, different numbers, different laptops, different internet connection, and still getting the same issue..

how can I solve it please? Thanks

Account Health
Tags:Seller Support
00
26 views
5 replies
Reply
5 replies
5 replies
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user profile
Sonny_Amazon
In reply to: Seller_a0jy7c5jqYjsZ's post

Hey there @Mahmoudelakour,

I am checking in on your thread as it appears you are having technical issues in connecting with the Account Health Support team by phone.

"I'm requesting a call from amazon for a long time, and I keep getting this error."
'' internal failure sorry we are unable to process your request. try again ''

When requesting a phone call from this group, a valid phone number is required to have on file in your "Emergency Contact" section in seller central which can be found here.

Please confirm here on this thread you have updated your notification/contact preferences with valid phone numbers so we can research this further (do not post your number here publicly).

Also, feel free to share a screenshot of the internal error you receive for additional context (remove personal data).

We are here to assist in making sure you are able to receive a call and look forward to your confirmation on all contact preferences up to date with valid phone numbers on your part.

Best,

Sonny

01
Follow this discussion to be notified about new activity
user profile
Sonny_Amazon
In reply to: Seller_a0jy7c5jqYjsZ's post

Hey there @Mahmoudelakour,

I am checking in on your thread as it appears you are having technical issues in connecting with the Account Health Support team by phone.

"I'm requesting a call from amazon for a long time, and I keep getting this error."
'' internal failure sorry we are unable to process your request. try again ''

When requesting a phone call from this group, a valid phone number is required to have on file in your "Emergency Contact" section in seller central which can be found here.

Please confirm here on this thread you have updated your notification/contact preferences with valid phone numbers so we can research this further (do not post your number here publicly).

Also, feel free to share a screenshot of the internal error you receive for additional context (remove personal data).

We are here to assist in making sure you are able to receive a call and look forward to your confirmation on all contact preferences up to date with valid phone numbers on your part.

Best,

Sonny

01
user profile
Sonny_Amazon
In reply to: Seller_a0jy7c5jqYjsZ's post

Hey there @Mahmoudelakour,

I am checking in on your thread as it appears you are having technical issues in connecting with the Account Health Support team by phone.

"I'm requesting a call from amazon for a long time, and I keep getting this error."
'' internal failure sorry we are unable to process your request. try again ''

When requesting a phone call from this group, a valid phone number is required to have on file in your "Emergency Contact" section in seller central which can be found here.

Please confirm here on this thread you have updated your notification/contact preferences with valid phone numbers so we can research this further (do not post your number here publicly).

Also, feel free to share a screenshot of the internal error you receive for additional context (remove personal data).

We are here to assist in making sure you are able to receive a call and look forward to your confirmation on all contact preferences up to date with valid phone numbers on your part.

Best,

Sonny

01
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