Hello

We received an order for 4 units, which we dispatched through Easy Ship with proper packaging. We are 100% confident that all 4 units were sent, as this was the only 4-unit order for that product during that period.

However, shortly after delivery, the customer claimed that only 2 units were received and initiated a return. The return pickup failed, and no item was actually returned to us. Despite this, Amazon issued a refund for 2 units, which has caused a direct loss to our business.

We raised a SAFE-T claim and provided CCTV footage of the packing process. While the footage clearly shows 4 units being packed, it doesn’t capture the shipping label clearly—something that’s naturally difficult with typical security setups. Amazon is still asking for more proof, but it’s unclear what else we can provide.

We also suggested that Amazon check the pickup and shipment weight logs, as this was fulfilled via Easy Ship, and such data should be available.

Unfortunately, the responses from Seller Support have been very generic and unhelpful, with no real effort to understand the situation. This kind of handling is disheartening for genuine sellers like us who are fulfilling orders accurately and honestly.

We request support from fellow sellers or any moderators to guide us on how to escalate this effectively and prevent such unfair refunds in the future.

Thank you.