Re-verification failed due to country of origin selected when opened the account, not matching documents.
My account got dormant and then deactivate whilst I was trying to solve an SDS problem. Now when I try to reactivate the account, it states :
The country of origin that you selected in Seller Central when you registered your account does not match the country of origin in the documents that you provided.
When I opened my Amazon account, I opened it under a UAE FZE, and provided documents from the UAE, indicating my brirth place as Germany. When I sent my German passport for re-verification or the UAE ID it still says that they couldn't complete the verification.
My case number is 15040922411.
Kindly help.
Re-verification failed due to country of origin selected when opened the account, not matching documents.
My account got dormant and then deactivate whilst I was trying to solve an SDS problem. Now when I try to reactivate the account, it states :
The country of origin that you selected in Seller Central when you registered your account does not match the country of origin in the documents that you provided.
When I opened my Amazon account, I opened it under a UAE FZE, and provided documents from the UAE, indicating my brirth place as Germany. When I sent my German passport for re-verification or the UAE ID it still says that they couldn't complete the verification.
My case number is 15040922411.
Kindly help.
1 reply
Atlas_Amazon
Hello @Seller_O6eMKJMbm5vex
"When I opened my Amazon account, I opened it under a UAE FZE, and provided documents from the UAE, indicating my brirth place as Germany."
Thank you for the information provided regarding the verification not being completed due to the discrepancy in the information. If the account has been registered under the UAE, the documents provided should only be for the UAE. Providing documentation for Germany in addition may add confusion to the situation and result in a rejection of the submission.
"My case number is 15040922411."
Would you be able to provide documents for the UAE exclusively? If so, we would advise on submitting this information for review. Based off the case you have provided, this will be the path that is needed for a resolution to the account disruptions. Have you attempted to take this step?
We ask that you refer to this thread for any additional questions or updates that you have on this situation.
Best,
Atlas
