Account is at risk of deactivation due to review policy violation
I got my account blocked due to an Amazon policy violation. Amazon says and requests from me information about 3 party companies who provide prohibited services. I never used or paid to any 3 party companies. I do not understand how to submit this information to Amazon.
I submitted the appeal but do not understand how to answer some of the questions. I put all information true and to the best of my knowledge.
I found the following ASINs B0BZZGQ3VF,B0BZZGGSNZ,B0C156N7LH,B0BZZGS97N with reviews in my page of "Customer Reviews". I am unable to report, remove or do anything else from my side with these ASINs as Amazon says "You can't select the complete ASIN, because it's connected to you or your brand. I never created these listings, I never had these ASINs in my inventory and I never gave any permission to list any products under our brand. I do not understand how it happened and how to fix it from my side but as I understand these ASINs are involved in Amazon policy violation.
Account is at risk of deactivation due to review policy violation
I got my account blocked due to an Amazon policy violation. Amazon says and requests from me information about 3 party companies who provide prohibited services. I never used or paid to any 3 party companies. I do not understand how to submit this information to Amazon.
I submitted the appeal but do not understand how to answer some of the questions. I put all information true and to the best of my knowledge.
I found the following ASINs B0BZZGQ3VF,B0BZZGGSNZ,B0C156N7LH,B0BZZGS97N with reviews in my page of "Customer Reviews". I am unable to report, remove or do anything else from my side with these ASINs as Amazon says "You can't select the complete ASIN, because it's connected to you or your brand. I never created these listings, I never had these ASINs in my inventory and I never gave any permission to list any products under our brand. I do not understand how it happened and how to fix it from my side but as I understand these ASINs are involved in Amazon policy violation.
5 replies
Stevie_Amazon
Hi there @Seller_y3kJ3FcIzimos,
Thank you for utilizing the Seller Forums.
I understand your account has recently been deactivated due to policy violations you have received.
In order to better support you here, I do need further insight into the specific violation as it is unclear to me at this moment. Customer and product reviews violations can indicate a number of issues. If you could please provide the exact violation or a performance notification, e-mail, or information from a case ID here, I would appreciate it.
I look forward to your reply,
Stevie
Atlas_Amazon
Hello @Seller_y3kJ3FcIzimos
Thank you for the additional information. I understand that your ASINs have the incorrect information associated to them. I have checked in and ensured that your information has been transferred to the appropriate team.
As of now, we do not have any update for your situation. Please continue to monitor your case log for additional updates regarding the ASIN information change.
If you have any additional details or updates to share regarding this, continue to refer here for support.
Best,
Atlas
