Can't reactivate inactive seller account, help!
Good evening.
After a few months of getting everything ready to sell on Amazon, I recently opened seller central again to start drafting a product listing, only to stumble upon a warning that my account was deactivated for inactivity.
I didn't expect for it to be an issue, thought I'd be able to fix it simply by re-verifying my identity, but everytime I try to click anything on seller central I just get redirected to the same "inactive account" warning, which only lets me access the charge methods page.
I already tried adding and replacing multiple cards, but after replacing the charge method nothing happens, I still get the "inactive account" banner.
I also tried contacting support but I can't do anything except access the charge methods page, which doesn't really do anything.
Does anyone know how I can proceed? I can't seem to do anything to trigger some kind of re-verification and I can't even contact support to get help. I'd really appreciate any help with this since it's disappointing not to be able to contact anyone for help.
Thanks in advance!
Can't reactivate inactive seller account, help!
Good evening.
After a few months of getting everything ready to sell on Amazon, I recently opened seller central again to start drafting a product listing, only to stumble upon a warning that my account was deactivated for inactivity.
I didn't expect for it to be an issue, thought I'd be able to fix it simply by re-verifying my identity, but everytime I try to click anything on seller central I just get redirected to the same "inactive account" warning, which only lets me access the charge methods page.
I already tried adding and replacing multiple cards, but after replacing the charge method nothing happens, I still get the "inactive account" banner.
I also tried contacting support but I can't do anything except access the charge methods page, which doesn't really do anything.
Does anyone know how I can proceed? I can't seem to do anything to trigger some kind of re-verification and I can't even contact support to get help. I'd really appreciate any help with this since it's disappointing not to be able to contact anyone for help.
Thanks in advance!
10 replies
Seller_aLU9abopcP5tM
I am having this same issue! So weird.
Seller_5APqAbElVQEOV
Update: I just got an email from Amazon asking to verify my identity again.
I just sent everything so it looks like after replacing the charge method I just had to wait. I'll update when I get verified!
Levi_Dylan_Amazon
Hello @Seller_5APqAbElVQEOV,
Thank you for reaching out on the seller forums.
I see that you are trying to address an inactive account concern and so far, this remains unresolved for you. I can understand that this is causing you confusion and frustration so I am here to take a look.
I was able to reach out to our partner teams about your situation and they confirmed that your account is now active. I can see that the "inactive account" banner is no longer present. Can you check to see if this is the case?
If everything is good to go, I am very glad. Please let me know if you have any additional concerns so I can check on it for you. I hope you have a great rest of the day.
Wishing you the best,
LeviDylan
Seller_RB9hbOuDO9Qyr
Hey @Seller_5APqAbElVQEOV
I'm facing the same problem that you've had. Now How can I contact them?
I've also tried adding and replacing multiple cards, but after replacing the charge method nothing happens, I still get the "inactive account" banner.
There isn't any link that wants to be government-issued. How can I give them?
When click continue on the *Your account is inactive page it opens a new page that shows *Account Reactivated/Your account is now active. But When I'm tried to do anything then It's shown the same error again.
And I recently verified that my business address is located in the USA.
Can you please share with me the way you've overcome?
