Verify your Selling on Amazon account
Hello everyone, I encountered a very difficult problem:
On the morning of the 17th, I was told that because my account was inactive, I needed to reactivate my account and submit identity documents.
The store was not deactivated at present, but I could not sell goods normally (although my account was not inactive, there were already goods on the shelves and advertising expenses).
Then I followed the email prompt and clicked the link, hoping to submit documents to prove my identity information. However, to my surprise, it only entered the account info page, and there was no button to submit documents or click to reactivate the account on this page. For this reason, I sought help from Amazon's customer service, but they were unable to help me solve this problem.
Verify your Selling on Amazon account
Hello everyone, I encountered a very difficult problem:
On the morning of the 17th, I was told that because my account was inactive, I needed to reactivate my account and submit identity documents.
The store was not deactivated at present, but I could not sell goods normally (although my account was not inactive, there were already goods on the shelves and advertising expenses).
Then I followed the email prompt and clicked the link, hoping to submit documents to prove my identity information. However, to my surprise, it only entered the account info page, and there was no button to submit documents or click to reactivate the account on this page. For this reason, I sought help from Amazon's customer service, but they were unable to help me solve this problem.
4 replies
Seller_z9HpNXYDxLyIM
me too. I also sought help from Amazon's customer service, but they were unable to help me solve this problem.
you can try clicking on the Amazon Australia link instead. It should still take you to the right place.
LeviDylan_Amazon
Hello @Seller_wb2TW583SN558,
Thank you posting on the Seller Forums.
From what you have shared, I understand that your account is inactive pending account verification and you have questions about how to submit the requested documents.
So that I am able to support you the best, I am engaging a Community Manager to review this situation further.
If you have any other questions please feel free to reach out in this thread. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Nano_Amazon
Hello @Seller_wb2TW583SN558
Thanks for reaching out to Amazon Forums. After reviewing your account, I confirm that our seller support team has a work-in-progress case, ending in 5661, that relates to this issue. Please wait for the resolution of the case, and feel free to revisit this thread if the issue remains unresolved. I will be glad to help you.
Best,
Nano
