Reserve Amount on Account
For the last month or so, we have experienced and ongoing problem with Amazon holding a quote a lot of money in reserve. Have been told this is for refunds or 'just in case' and they cannot tell me exactly why such an amount is being held at each settlement.
I have contacted amazon and been assured they can't do anything their end or tell me why we've got quite a percentage of money being held each time. Has anyone else experienced this and/or know how to resolve ? As advised that has been ongoing for a good few weeks and ideally would like our money in full...
Thanks in Advance.
Reserve Amount on Account
For the last month or so, we have experienced and ongoing problem with Amazon holding a quote a lot of money in reserve. Have been told this is for refunds or 'just in case' and they cannot tell me exactly why such an amount is being held at each settlement.
I have contacted amazon and been assured they can't do anything their end or tell me why we've got quite a percentage of money being held each time. Has anyone else experienced this and/or know how to resolve ? As advised that has been ongoing for a good few weeks and ideally would like our money in full...
Thanks in Advance.
3 replies
Seller_QuM1AZgzfU9x4
Are you talking about the DD+7 policy that most sellers started recently, or something else?
Roberto_Amazon
Hello! @Seller_sh0OYZ6gCq2FJ
This is Roberto. Thank you for using the forums, this is related to the DD+7 policy as indicated by @Seller_QuM1AZgzfU9x4, we have recently notified your account on this change, please refer to the notifications with the Subject: "Your Base Reserve policy".
For more information, please see the help page: Payments based on delivery date
Let me know if you have further questions.
Regards,
