Average Contact Response Time is wrong in Feedback Manager
The Average Contact Response Time is wrong in the Feedback Manager if we are reading this correctly.
If this means we are taking an average of 80.04 hours to respond, that is definitely wrong. We respond daily to any messages we may get and are always under 24 hours. Are we reading this correctly????
So our guess is it is not calculating "No Response" times correctly, even if we click no response under 24 hours.
Average Contact Response Time is wrong in Feedback Manager
The Average Contact Response Time is wrong in the Feedback Manager if we are reading this correctly.
If this means we are taking an average of 80.04 hours to respond, that is definitely wrong. We respond daily to any messages we may get and are always under 24 hours. Are we reading this correctly????
So our guess is it is not calculating "No Response" times correctly, even if we click no response under 24 hours.
3 replies
Seller_c9lY8wF1Vo61O
You should check for Response Needed and also mark the conversations as resolved, once the action is taken upon them.
Danny_Amazon
Hello @Seller_Fp95QYJ6Hs9RU- thanks for surfacing this experience on the seller forums. If marking the message as no response needed didn't help with this issue, it may be necessary to create a case with our seller support team for some more technical troubleshooting.
You can create a case with them here, and please keep us posted on the progress!
Thanks,
Danny
