Chat support no help
the associate i was talking to abruptly ended the chat and i was unable to restart a session. I wasnt even done communicating with them. This isnt the first time this has happened. What am I paying $40 a month for? To be hung up on?
And the rep just kept copying and pasting Q&A forum answers instead of actually looking into things. The most they did was keep giving me links to my sold item breakdown. Im frustrated to the point im thinking of closing my store here.
Chat support no help
the associate i was talking to abruptly ended the chat and i was unable to restart a session. I wasnt even done communicating with them. This isnt the first time this has happened. What am I paying $40 a month for? To be hung up on?
And the rep just kept copying and pasting Q&A forum answers instead of actually looking into things. The most they did was keep giving me links to my sold item breakdown. Im frustrated to the point im thinking of closing my store here.
5 replies
Seller_OvL8C4BJWiuS9
Create a case with seller support of post your question here.
Connor_Amazon
Hi @Seller_WUESK5o62x4CI
Connor from Amazon here, thank you for reaching out to us.
I sincerely apologize for your frustrating experience with our support team. The abrupt chat ending and unhelpful responses are unacceptable, and this is not the service you should receive.
Could you please share more details about your original concern? I'd like to personally look into this matter and ensure you get the proper assistance you need.
Rest assured, I will also address your feedback about the chat disconnection and support quality with our team.
Thank you for bringing this to our attention.
Best regards,
Connor
