Global User Permissions
I am reaching out regarding a critical issue with my Seller Account for BUDGET BAZAAR LTD. There is an account with Global User Permissions that was added without my authorization during a hacking incident.When I navigate to "Settings" > "User Permissions" > "Global User Permissions", I see an email listed there that I never added or authorized. When I attempt to revoke access by clicking "Manage rights" > "Remove this account", I receive the following error message:"T
his is the primary account manager account for BUDGET BAZAAR LTD. This account has all rights that apply to this business, and those rights cannot be removed."
I have contacted Seller Support multiple times about this issue, but I have not received any helpful response. Despite providing screenshots, detailed explanations, and confirming the unauthorized user's access, no action has been taken to assist me in removing this user or securing my account. I am urgently requesting: Assistance from a team familiar with resolving unauthorized global user access.Immediate removal of this unauthorized user from my account.
THIS MATTER IS URGENT BECAUSE HE IS CHANGING MY BANK ACCOUNT DETAILS EVERY FEW HOURS TRYING TO TRNASFER THE FUNDS TO HIS BANKACCOUNT.
This issue has left my account and business vulnerable, and I am extremely concerned about the potential risks.If anyone has encountered and resolved a similar issue, I would greatly appreciate guidance or steps to address this matter effectively.
Global User Permissions
I am reaching out regarding a critical issue with my Seller Account for BUDGET BAZAAR LTD. There is an account with Global User Permissions that was added without my authorization during a hacking incident.When I navigate to "Settings" > "User Permissions" > "Global User Permissions", I see an email listed there that I never added or authorized. When I attempt to revoke access by clicking "Manage rights" > "Remove this account", I receive the following error message:"T
his is the primary account manager account for BUDGET BAZAAR LTD. This account has all rights that apply to this business, and those rights cannot be removed."
I have contacted Seller Support multiple times about this issue, but I have not received any helpful response. Despite providing screenshots, detailed explanations, and confirming the unauthorized user's access, no action has been taken to assist me in removing this user or securing my account. I am urgently requesting: Assistance from a team familiar with resolving unauthorized global user access.Immediate removal of this unauthorized user from my account.
THIS MATTER IS URGENT BECAUSE HE IS CHANGING MY BANK ACCOUNT DETAILS EVERY FEW HOURS TRYING TO TRNASFER THE FUNDS TO HIS BANKACCOUNT.
This issue has left my account and business vulnerable, and I am extremely concerned about the potential risks.If anyone has encountered and resolved a similar issue, I would greatly appreciate guidance or steps to address this matter effectively.
3 replies
Seller_Kd7y3upUf2G34
Hi Bazaar team,
We’re also Amazon sellers and faced a similar issue, which took us months to resolve due to unhelpful Amazon support. Recently, we received an email about another seller experiencing the same problem. We’ve been in contact with them, trying to help, but they’re also struggling. That’s how I came across your account.
First, I recommend changing your Amazon and email account passwords immediately.
I also found a case from about nine months ago with a similar issue. Amazon support responded with specific steps to follow, which you can find here:
https://sellercentral-europe.amazon.com/seller-forums/discussions/t/3b21a9d2-2312-4fe3-8596-30c050acebfd
(You’ll find the Amazon supports response in the reply’s)
The steps mentioned include:
1. Ensuring only authorized users have access to your account.
2. Completing the Two-Step Verification process.
3. Confirming that your login email and phone number are correct.
4. Changing your password to a unique one not used elsewhere.
5. Providing evidence that your banking information is accurate.
The main issue appears to be unauthorized users connected to accounts through Global User Permissions. The forum post may provide additional guidance.
I hope this helps
JiAlex_Amazon
Hello @Seller_HGeQzhrlKBjjq
Following on this post. Could you provide case ID related to this matter for us to have a look?
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
