Hi would someone from Amazon here please check the status of case no. 15649390181?

It says "transferred" to another team and I have not heard back yet after the transfer happened.

Here's what I inquired about fyi:

(I have 16 customer reviews.

Among these, I see I have six reviews that gave me five-stars and are verified purchase.

I also have additional three five-star reviews but are not verified purchase.

I had been previously informed by Amazon that non-verified reviews do not count towards score calculation.

But even so, I just calculated, and it should be:

6/13 *100= (six five-star reviews out of 13 verified reviews total)=46%.

But it shows as 44% five star on my score chart.

It's a small discrepancy, but a discrepancy nonetheless.

Also, among 13 reviews, I have

6x five-star review =30

1x four-star review =4

3x three-star review =9

2x two-star review =4

1x one-star review =1

Total is 48.

Thus average score is 48/13=3.69.

So my score should be 3.7, right?

But it's displayed as 3.6.

Can you please fix this?)

*****

Amazon auto system had told me that the average should not be a true average, but a weighted average,

where five star reviews and one star reviews are weighted more than, 2-4 star reviews.

BUT!

If so, then my average score should be even higher, because I have six five-star reviews and only one one-star review.