Hello everyone!I need some help in registration process!
I have completed the entire registration process and provided all necessary documents for its successful completion. However, after activating my account, I received an email stating that my account has been deactivated and additional documents are required for verification.
To reactivate my account, I need to confirm that there is a valid credit card on file and submit one of the following documents:
-A business license, if applicable
-A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service.
However, I am currently under temporary protection of the country from which I registered and provided the bank account information, while the credit card belongs to my country of citizenship.
I do not have any of the requested documents in my name, except for a document confirming my residency in the country of temporary protection.
Would providing this document be sufficient for unlocking my account, or do I need to strictly provide what is requested?
Surely many have faced a similar situation. I would appreciate feedback on how to resolve this issue.
Thank you in advance
Hello everyone!I need some help in registration process!
I have completed the entire registration process and provided all necessary documents for its successful completion. However, after activating my account, I received an email stating that my account has been deactivated and additional documents are required for verification.
To reactivate my account, I need to confirm that there is a valid credit card on file and submit one of the following documents:
-A business license, if applicable
-A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service.
However, I am currently under temporary protection of the country from which I registered and provided the bank account information, while the credit card belongs to my country of citizenship.
I do not have any of the requested documents in my name, except for a document confirming my residency in the country of temporary protection.
Would providing this document be sufficient for unlocking my account, or do I need to strictly provide what is requested?
Surely many have faced a similar situation. I would appreciate feedback on how to resolve this issue.
Thank you in advance
6 replies
Seller_rI7BZIczK8iAC
No, that doesn't match. All your information has to match exactly. Try to get a credit card from the bank you put your "bank account information". In SOME cases, Amazon also accepts a debit card.
As utility bill you can provide an invoice of a mobile phone provider. Make a cheap monthly subscription. On all the documents name and address have to match exactly.
Amazon will ask you also a tax identification. If you don't have such, go ask information about how to do that. Each country has other obligations, because when selling on Amazon you are a Sole Proprietor now and have to file taxes.
Steve_Amazon
Hi @Seller_TswIitcBBgQhr,
Steve from Amazon here, thank you for reaching out. I have engaged an internal team to further review this situation and to provide guidance.
I will follow up as soon as I have more information.
Thanks,
Steve
Steve_Amazon
Hi @Seller_TswIitcBBgQhr,
The team has advised that to complete verification of your account, you will have to provide a utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with your name on it. These documents will be rejected if any other name is on it.
Please see below for additional requirements these documents must meet.
- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
- Your name and address must be visible and match the name and address that you entered in Seller Central.
- It must have been issued in the last 90 days.
- It must be a full page and unobstructed including corners.
- It must have a high definition and be clear and readable. The required information must be visible and in focus.
- It must be authentic and unaltered.
- It must not be protected with a password. You can re-upload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
- It must not be a screenshot.
- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
- It must be a PDF, JPG, PNG, or GIF file.
Please submit a document that meets these requirements and let follow up with me here if you are still running into issues.
Thanks,
Steve
