Amazon Seller Account Deactivated For Over a Year
Dear Amazon Seller Support,
I am writing regarding my seller account that was deactivated approximately one year ago due to a restricted product issue. I want to emphasize that this restricted product was sold by a third party, not by me directly.
Over the past year, I have submitted multiple appeals to reinstate my account, but unfortunately, it remains deactivated. I have not received a satisfactory resolution despite my continued efforts to address this matter.
To complicate the situation further, I am unable to request a call from the Amazon support team, as this feature has also been deactivated for my account.
I am reaching out through this channel to seek assistance in resolving this long-standing issue. I kindly request a thorough review of my case, taking into account the following points:
1) The restricted product was sold by a third party, not me.
2) I have submitted multiple appeals over the past year.
3) I have been unable to communicate effectively due to the deactivation of support call requests.
I am committed to compliance with Amazon's policies and am eager to resolve any outstanding issues to reinstate my seller account.
Please review my case and provide guidance on how I can proceed to resolve this matter and regain access to my seller account.
Thank you for your attention to this urgent matter. I look forward to your response and assistance.
Amazon Seller Account Deactivated For Over a Year
Dear Amazon Seller Support,
I am writing regarding my seller account that was deactivated approximately one year ago due to a restricted product issue. I want to emphasize that this restricted product was sold by a third party, not by me directly.
Over the past year, I have submitted multiple appeals to reinstate my account, but unfortunately, it remains deactivated. I have not received a satisfactory resolution despite my continued efforts to address this matter.
To complicate the situation further, I am unable to request a call from the Amazon support team, as this feature has also been deactivated for my account.
I am reaching out through this channel to seek assistance in resolving this long-standing issue. I kindly request a thorough review of my case, taking into account the following points:
1) The restricted product was sold by a third party, not me.
2) I have submitted multiple appeals over the past year.
3) I have been unable to communicate effectively due to the deactivation of support call requests.
I am committed to compliance with Amazon's policies and am eager to resolve any outstanding issues to reinstate my seller account.
Please review my case and provide guidance on how I can proceed to resolve this matter and regain access to my seller account.
Thank you for your attention to this urgent matter. I look forward to your response and assistance.
7 replies
Seller_rI7BZIczK8iAC
Amazon sent you an email regarding this deactivation. Go search that email and read CAREFULLY what options Amazon is suggesting for reinstating your account. THAT is what you have to do, there is no other solution. You can copy and paste that email here for better advice.
Was this product in your "Manage Inventory"? So, YOU are the seller, not some "third party".
Did the money of these sales go to your bank account? So, YOU are the seller, not some "third party".
Did you create a case with seller support? If you want the help of a mod, you should post here that case number.
Atlas_Amazon
Hello @Seller_uqFeXHc9K2WJX
Thank you for the information provided regarding the issues with the account and the restricted product concerns. I understand that you were working with a third party service that was operating the account on your behalf.
If the actions taken with the products were done on the account that is in your name, our team will also look to you for an explanation. It is each sellers responsibility to ensure they are reviewing all of the information and details associated with each product that is listed on their account. You can attempt to provide information regarding the third party and the actions they took, but we cannot guarantee that our team will find this information to be sufficient.
We do encourage you to continue to provide any information or details that you have on this situation for us to further guide on.
Best,
Atlas
