Refunded after 5 months and 2 months
Hi,
Last week I have received an email about refund of an order purchased on 1st Feb 2024. While asking upon this to amazon they do not have any reason other than they have created exception for this customer. As per amazon refund/return window is 30 days but amazon still can refund based on case to case basis and accept refund beyond 30 days in exceptional cases. I have asked them multiple times about at least let me know the reason. If it is exceptional case and on customer's order detail page refund option closed after 30 days so I am sure customer has reached out to amazon customer service via email or call and mentioned the reason of refund. Without reason , I am sure amazon will not create exception and go out of the policy. But seller support advisors kept saying they dont know the reason and asking me to wait for 45 days. Refund amount is deducted from my account already. If amazon is deciding refund after 5 months, then amazon should bear the cost, why me ?
Today again one more refund , purchase date was 2 month's ago.
Is there any way or solution ?
Regards
Refunded after 5 months and 2 months
Hi,
Last week I have received an email about refund of an order purchased on 1st Feb 2024. While asking upon this to amazon they do not have any reason other than they have created exception for this customer. As per amazon refund/return window is 30 days but amazon still can refund based on case to case basis and accept refund beyond 30 days in exceptional cases. I have asked them multiple times about at least let me know the reason. If it is exceptional case and on customer's order detail page refund option closed after 30 days so I am sure customer has reached out to amazon customer service via email or call and mentioned the reason of refund. Without reason , I am sure amazon will not create exception and go out of the policy. But seller support advisors kept saying they dont know the reason and asking me to wait for 45 days. Refund amount is deducted from my account already. If amazon is deciding refund after 5 months, then amazon should bear the cost, why me ?
Today again one more refund , purchase date was 2 month's ago.
Is there any way or solution ?
Regards
2 replies
Seller_mS10UjVYuuGor
Context is everything, what were the items?
Consumers may benefit from far greater protection than Amazon's 30 day policy by law. As the seller you are liable as I'm sure you are aware and know your responsibilities under the sale of goods act.
As I say context is everything, claiming for a bottle of washing up liquid after 5 months is nonsense but claiming for a dishwasher that has packed up after 5 months is perfectly reasonable.
That said Amazon should be able to provide you with the reason and you potentially have a claim against Amazon if they fail to supply the reason.
Spencer_Amazon
Hello @Seller_pmwfULyh9as20,
I am Spencer with Amazon.
Do you have case numbers or order IDs so I can look into it for you?
Regards, Spencer
