The metric "x bought in past month" suddenly disappeared
One of my ASINs suddenly stopped showing the metric “x bought in past month”, is anyone experiencing the same issue?
The sales have been steady for several months so it’s not because of lack of sales.
I contacted Amazon Seller support and they don’t know what could cause that and did a listing refresh to try to resolve the issue but nothing changed. The metric is still missing for that particular ASIN.
The metric "x bought in past month" suddenly disappeared
One of my ASINs suddenly stopped showing the metric “x bought in past month”, is anyone experiencing the same issue?
The sales have been steady for several months so it’s not because of lack of sales.
I contacted Amazon Seller support and they don’t know what could cause that and did a listing refresh to try to resolve the issue but nothing changed. The metric is still missing for that particular ASIN.
26 replies
Cooper_Amazon
Good Evening @Seller_VaAvKwo7JESOm,
I just wanted to check in on this thread and see if you saw the updated metric based on the guidance provided to you by Selling Partner Support on your recent case on June 11th, 2024:
"As per the previous response, the hard refresh was performed for the ASIN on June 9, 2024. This process requires five business days to be complete and changes to reflect. I suggest you to kindly allow this time."
Feel free to follow up with Selling Partner Support or us on this thread if you do not see any updated metric for the ASIN in question by Tuesday June 18, 2024. Have a great weekend and take care.
Sincerely, Cooper_Amazon
Seller_BfnjSiiGTpJkZ
Hi,
Have you solved the problem? We met the same issue. It really has a bad influence on listing conversion rate.
Seller_wdW1K6UCSTsQq
I'm having the same problem. Did you get a solution? I opened a Case, CASE ID ending 947631, but we had no solution.
Seller_jmqdEBZTIwlEk
I'm having the same problem, it happened once before and recovered shortly after. This time it has come up again and I'm going to wait 1-2 days before I open a case and ask for help. I would love to understand what causes it?
Seller_ZhHJH3WTG6jMb
Dear @Cooper_Amazon，
My ASIN encountered the same issue yesterday. A product with monthly sales of over 400 suddenly lost its sales display. This problem has significantly impacted our sales. I have already submitted a case, but the issue hasn't been resolved. Could you please assist in escalating this case to the relevant department for resolution? The case ID is 15733360001. Thank you in advance.
Seller_06In2UDfUHXs7
Hello @Cooper_Amazon ，
My ASIN experienced a similar issue yesterday. A product that typically sells over 1K units per month suddenly lost its sales visibility. This has had a significant impact on our sales. I've already submitted a case, but the issue remains unresolved. Could you please help escalate this case to the appropriate department for resolution? The case ID is 15742707551.
Thank you
