Request to Remove a Review that Violates Amazon TOS - Urgent Attention Neede
Dear Amazon Support Team,
I hope this message finds you well. I am writing to formally request the removal of a product review that appears to be in violation of Amazon’s Terms of Service. The review in question has been given a 1-star rating and contains content that we believe goes against the guidelines set by Amazon for fair and appropriate customer feedback.Here are the details for your reference:
Case ID: 1479043266
We have noticed that other customers, including those in the Vine program, have consistently rated this product with 5 stars, which suggests that the review in question may be an outlier and not reflective of the product's true quality and customer satisfaction.
Additionally, the fact that this customer has not initiated a refund, return, or exchange request leads us to suspect that the review may be maliciously targeted, possibly by a competitor, especially considering that our listing was subjected to fraudulent copyright claims around the same period, specifically on February 16thWe are committed to ensuring that all customers have the correct information about our products to make informed purchasing decisions.
We understand the importance of honest and transparent customer feedback, but we also believe that all reviews should comply with Amazon’s policies. It has been over a week since we raised this issue (14790432661), and unfortunately, we have yet to receive a response.
Therefore, we kindly ask for your urgent attention to this matter. For your convenience, we have attached detailed documentation that supports our request for review removal.We appreciate your prompt attention to this issue and look forward to a resolution that upholds the integrity of the review system on Amazon.Thank you for your time and assistance.
Warm regards,
Request to Remove a Review that Violates Amazon TOS - Urgent Attention Neede
Dear Amazon Support Team,
I hope this message finds you well. I am writing to formally request the removal of a product review that appears to be in violation of Amazon’s Terms of Service. The review in question has been given a 1-star rating and contains content that we believe goes against the guidelines set by Amazon for fair and appropriate customer feedback.Here are the details for your reference:
Case ID: 1479043266
We have noticed that other customers, including those in the Vine program, have consistently rated this product with 5 stars, which suggests that the review in question may be an outlier and not reflective of the product's true quality and customer satisfaction.
Additionally, the fact that this customer has not initiated a refund, return, or exchange request leads us to suspect that the review may be maliciously targeted, possibly by a competitor, especially considering that our listing was subjected to fraudulent copyright claims around the same period, specifically on February 16thWe are committed to ensuring that all customers have the correct information about our products to make informed purchasing decisions.
We understand the importance of honest and transparent customer feedback, but we also believe that all reviews should comply with Amazon’s policies. It has been over a week since we raised this issue (14790432661), and unfortunately, we have yet to receive a response.
Therefore, we kindly ask for your urgent attention to this matter. For your convenience, we have attached detailed documentation that supports our request for review removal.We appreciate your prompt attention to this issue and look forward to a resolution that upholds the integrity of the review system on Amazon.Thank you for your time and assistance.
Warm regards,
4 replies
Seller_4zBzdtgCyS9EI
Amazon will not remove a review because you disagree with it. Not even if the review is untrue. This is the customer opinion and it will stay
Seller_CW0P5hgbsiqWX
Your review is there to stay. in 2023 Amazon had an average of 49.2 million sales a day. Do you really think Amazon has any interest in one individual seller's one review?
Seller_rI7BZIczK8iAC
We all have to live with bad reviews. And that one does NOT violate Amazos TOS - where do you see that? Just let it be - you can't do anything.
Danny_Amazon
Hello @Seller_cVZt6FKPyCzGh- and thank you for seeking some insight on this customer review here on the seller forums.
I wanted to make sure you were armed with the community guidelines by which reviews need to adhere to. I do apologize the one star review was received, but do believe feedback around the packaging and quality of a product does not depart from those guidelines. If you believe the review does depart from the guidelines though, reporting through the process detailed on this page will be your best avenue of reporting it.
Thank you, and please let me know if I can help address any further questions on this topic.
Best,
Danny
