Late Ship by date
We notice that from few days, orders are with late ship by date. Due to which there is a high chance of getting the order cancelled. All orders coming with a ship by date of after 3-5 days. And its very difficult to raise a ticket for any issues as you don't get an option to directly connect with the associate nor can raise a mail.
Everyone facing this issue?
Late Ship by date
We notice that from few days, orders are with late ship by date. Due to which there is a high chance of getting the order cancelled. All orders coming with a ship by date of after 3-5 days. And its very difficult to raise a ticket for any issues as you don't get an option to directly connect with the associate nor can raise a mail.
Everyone facing this issue?
26 replies
Seller_jr8y9QPM0gcJW
I'm facing the same issue. The ship by date has extended to 3-5 days from the order date.
Seller_BEZjSVfwp40bW
same issue here. could you please let me know where you are shipping from?
Seller_uSbv2z9GMYP5Q
pickup is ready but pickup boy didnt come
Noor_Amazon_
Hi @Seller_Sps3Ot9jSfqCW,
Can you specify which shipping service are you using? Do you have ongoing cases that I can check?
Regards,
Noor
Noor_Amazon_
Hello @Seller_Tyd5hISCF8buN@Seller_jr8y9QPM0gcJW@Seller_BEZjSVfwp40bW@Seller_fFVhO5jlj8w5i @Seller_uSbv2z9GMYP5Q ,
Can you share more details so I can check further please? What is it a self shipping order or FBA or EasyShip? What steps have you taken so far and do you have relevant Case IDs that I can look at?
Regards,
Noor
Seller_FhCaiTKvtziFF
yes it happened to us yesterday
Ship by dates are a few days in the future
Email and sms show ship by next day but in the pickup scheduling tool it show as 4 days later.
The order gets auto cancelled and auto re ordered
Let's call this is a scheduling tool bug
No use filing a case.
Please reply if you had the same issue, I will compile the data and file a new case
