Company has had a seller central account for many years the Primary account holder was originally set up by an employee who has since left the company. I have access to the primary account holder email and I have the password however I cannot get logged in because the 2-factor goes to a landline. The 2-factor used to ring the landline and give us the number but we switched phone services to Voip and now the code does not come through. We have been running the store through a secondary user account. Last week, we received notice the account has been changed to "inactive" status and we need to have the primary user sign in. Today I received an order. I cannot access the permissions I need to fill the order or do anything. Every time I contact seller support i'm told to do something that can't be done, like log in and change a setting that I don't have access to or respond to their questions but the email comes from a do not respond email. How can I close the account? Obviously the employee should not have been the primary user on the account however this was done almost 10 years ago and we did not foresee this as being an issue. I see through all my recent searching that there is no way to transfer the store to another person but there has to be a way to deactivate it.