FBA Returns - Bundles - how to verify all items in bundle were actually returned
Hello! I am a new seller with Amazon. I recently got my first branded item up and I got some of my first sales (hurray), but I also just got my first return (boo).
I sell packs of cables. I sell them in 2 packs, 4 packs, 6 packs, etc.
How can I verify that when the seller returns my product bundle, all 6 items are actually returned to amazon FBA and i'm not being scammed out of 5 cables. Will Amazon actually check and make sure all 6 cables are returned?
My worry is that 1 cable will be returned, and Amazon will still attempt to resell it as new under the same 6 pack.
FBA Returns - Bundles - how to verify all items in bundle were actually returned
Hello! I am a new seller with Amazon. I recently got my first branded item up and I got some of my first sales (hurray), but I also just got my first return (boo).
I sell packs of cables. I sell them in 2 packs, 4 packs, 6 packs, etc.
How can I verify that when the seller returns my product bundle, all 6 items are actually returned to amazon FBA and i'm not being scammed out of 5 cables. Will Amazon actually check and make sure all 6 cables are returned?
My worry is that 1 cable will be returned, and Amazon will still attempt to resell it as new under the same 6 pack.
3 replies
Josh_Amazon
Hello @Seller_leOxWrwPReNiv,
I understand your concern about the returns verification process for multi-pack items.
When a customer returns an item to our fulfillment centers, our team evaluates the condition of each returned item. For bundle products like your cable packs, we verify that all components are present and in sellable condition before returning them to your inventory. If the return is incomplete or damaged, the item would be marked as unsellable and you may be eligible for reimbursement.
For more detailed information about our returns process, please visit: FBA customer returns policy
If you need additional assistance, please don't hesitate to contact Seller Support.
Kind regards,
-Josh
