Amazon return fraud and A-Z claim negative outcome
I sold a product to a customer and customer submits a return request stating product arrived all broken ( Fair enough)
I receive the return and upon opening the package the customer sent back her empty product case with zero product inside. I proceed with check the batch code on the back and it does not match with the one sold to customer and the product case is all beat up.
So I proceed to open a case with Amazon with relevant photo evidence and explanation and Amazon tells me to give customer the benefit of the doubt
I refunded a penny since customer clearly enagaged in return fraud and lied in her return request and sent back her old product case that has a different batch code.
Customer them opens an A-Z claim and Amazon refunds the customer in full
I appeal the A-Z claim with clear explanation and ask them to refer to case number opened ahead of time and Amazon clearly disregards that and upholds the original A-Z decision
This needs to stop. I am a small seller and it is a huge loss for me. It is astonishing how Amazon disregards the evidence and refunds customer at the expense of a seller.
Any input will be appreciated as I can't afford even a small financial loss due to return fraud in this economy.
Amazon return fraud and A-Z claim negative outcome
I sold a product to a customer and customer submits a return request stating product arrived all broken ( Fair enough)
I receive the return and upon opening the package the customer sent back her empty product case with zero product inside. I proceed with check the batch code on the back and it does not match with the one sold to customer and the product case is all beat up.
So I proceed to open a case with Amazon with relevant photo evidence and explanation and Amazon tells me to give customer the benefit of the doubt
I refunded a penny since customer clearly enagaged in return fraud and lied in her return request and sent back her old product case that has a different batch code.
Customer them opens an A-Z claim and Amazon refunds the customer in full
I appeal the A-Z claim with clear explanation and ask them to refer to case number opened ahead of time and Amazon clearly disregards that and upholds the original A-Z decision
This needs to stop. I am a small seller and it is a huge loss for me. It is astonishing how Amazon disregards the evidence and refunds customer at the expense of a seller.
Any input will be appreciated as I can't afford even a small financial loss due to return fraud in this economy.
3 replies
Seller_4zBzdtgCyS9EI
Next time, make sure to take a 2-3 pictures of the item in packaging and out and send them to the buyer. Tell them they must have made a mistake and returned the wrong item. You will be happy to issue a refund i once they return your product and to please send you a return label if they would like to get their wrong item back.
In this way, when they open an A-Z you can refer to the pictures you have sent in that e-mail.
Seller_8ESHZD3bXlVUv
in addition to what @Seller_4zBzdtgCyS9EI said, you'll want to also pack under a camera or take photos of every order as you ship it - box open with item inside, box taped/labeled, etc. Send these to the customer when you send that message (here's what I shipped you vs. what you sent back to me - I'm sure this was a mistake, bla bla). At that point, I found that most won't bother with an A to Z because they know I'm on to their game.
Joey_Amazon
Hello @Seller_GklE1Q4NTUWEB,
Appreciate you posting here at the forums.
If you wish, please share the Claim ID associated with this case. I would like to review and determine what are your best next steps.
Thanks,
Joey
