Greetings, everyone!

We used the IP accelerator service to initiate the trademark application process for two trademarks in the UK. As you may be aware, we had to pay an additional sum to the IP accelerator firm for their assistance. Last week, the firm informed us that the application has been filed, and Amazon has been notified, allowing us to proceed with the trademark application.

However, upon submitting the application to the trademark registry, we promptly received an automated email stating that the application has been rejected. Upon reaching out to the IP accelerator firm, they requested an additional £100 to communicate further with Amazon.

Amazon's policies lack clarity on the appropriate course of action in such situations.

It is not fair to be charged an extra fee by the firm for something that should have been part of their initial responsibilities.

Any assistance or suggestions would be greatly appreciated.