I am not too sure what are the main responsibilities for the seller support live chat besides contacting the internal team and I am supposed to wait for the email reply but it has been a waste of time talking to them.

My shipment id is STAR-VH4YSBVCY3NCX and the shipment was already closed last week which I thought the inventory should be updated. However, when I take a look at the fba inventory, it seems like the auto replenishment fails and there isn’t any email notification for such issue??

I am already seeing 2800 units in AWD inventory but it kept showing technical error which the supposedly AWD specialist that I spoke to on live chat should have some findings but all I got from them is to wait for the internal team to get back. Waste of time in my opinion, could have created a case on my own.

I am not too sure if the orders will fulfil from AWD inventory once the fba inventory runs out but will appreciate if someone here is really capable of ensuring the inventory got updated.

I am not too sure what caused the technical error since based on what the “AWD specialist” told me, the 2800 units did arrive in the warehouse but what is causing the auto replenishment to fail?