Subject: Request to Remove Unfair 1-Star Buyer Rating Due to False Claim
Subject: Request to Remove Unfair 1-Star Buyer Rating Due to False Claim
Dear Amazon Seller Support,
We are writing regarding a recent 1-star rating received on one of our orders. The buyer claimed they received only 1 item instead of 2, and rated us negatively based on this.
However, we at VHE VERA CREATION would like to state clearly that we shipped the correct quantity of 2 products in that order. We take strict care in packaging and order accuracy, and this shipment was double-checked before dispatch.
We are surprised and disappointed that Amazon has accepted this rating without any supporting proof or video evidence from the buyer while opening the package. This unfair feedback not only affects our seller rating but also questions the integrity of our business practices.
We kindly request Amazon to:
Investigate the matter thoroughly.
Remove or suppress the 1-star rating, as the claim is unverified and baseless
Looking forward to a fair resolution.
Best regards,
Vimal Bhaskar
VHE VERA CREATION
Subject: Request to Remove Unfair 1-Star Buyer Rating Due to False Claim
Subject: Request to Remove Unfair 1-Star Buyer Rating Due to False Claim
Dear Amazon Seller Support,
We are writing regarding a recent 1-star rating received on one of our orders. The buyer claimed they received only 1 item instead of 2, and rated us negatively based on this.
However, we at VHE VERA CREATION would like to state clearly that we shipped the correct quantity of 2 products in that order. We take strict care in packaging and order accuracy, and this shipment was double-checked before dispatch.
We are surprised and disappointed that Amazon has accepted this rating without any supporting proof or video evidence from the buyer while opening the package. This unfair feedback not only affects our seller rating but also questions the integrity of our business practices.
We kindly request Amazon to:
Investigate the matter thoroughly.
Remove or suppress the 1-star rating, as the claim is unverified and baseless
Looking forward to a fair resolution.
Best regards,
Vimal Bhaskar
VHE VERA CREATION
4 replies
Seller_jRDVdUOn3lMN9
Buyer can provide any feedback. There is nothing you can do😞. They could even say that the product wasn't delivered, & claim a full refund. Still, there is nothing you can do. I believe you onboarded recently. Because soon you will be habituated to false return, false feedback. That's the part every seller hates.
Seller_rxri88niSFaSJ
You think that's annoying. A customer bought a product named Prawns Chutney Powder (a fast selling item) and then put a comment with 1 star that they ordered thinking it was Pickle and they got a Powdered item. They ordered a Chutney Powder. The name has POWDER in it 🤦♂️
