OTP is not working!!
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Seller_GRYrHdfW5YBMc

OTP is not working!!

hello Amazon team

OTP is not working for a lot of sellers from my country

We are in a loop since support is giving us solutions that don’t work! In order to cancel the 2 steps we need to get a text message- BUT the text message is NOT working!!

It has been 4 days already!! We also can’t get it by a phone call. We get this notification- “there is an internal problem”

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Account Setup
Tags:Seller Central
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7 replies
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Seller_7Ei7ntto5WiRd
In reply to: Seller_GRYrHdfW5YBMc's post

[moderator updated post as duplicate]

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Connor_Amazon
In reply to: Seller_GRYrHdfW5YBMc's post

Hi @Seller_GRYrHdfW5YBMc

Are you unable to login to your account at all? if you can, can you share any related support case IDs so that I can see that status on the OTP issue.

Best,

Connor

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Seller_c8R5ZHSPXkamj
In reply to: Seller_GRYrHdfW5YBMc's post

Are you using Google Chrome? If so, sign into the browser with a completely different Google profile and transfer all of your bookmarks and passwords over. I was having similar issues and I did that back in November. I have only had to log in a handful of times since then.

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