Deactivated Account from 10+ Years ago
Hello,
My selling account was deactivated about 10 years ago due to not being able to complete all orders. I am looking to sell some products and use FBA for fulfillment. I am trying to reach out to customer support but keep getting AI responses telling me I need to appeal. Nowhere on my selling account does it give me any option to appeal anything. It does not show any violations and says my account is in good health but deactivated. I have no way of activating it or appealing or even speaking to a real customer support rep. If someone is able to help guide me that would be much appreciated. Thank you
Deactivated Account from 10+ Years ago
Hello,
My selling account was deactivated about 10 years ago due to not being able to complete all orders. I am looking to sell some products and use FBA for fulfillment. I am trying to reach out to customer support but keep getting AI responses telling me I need to appeal. Nowhere on my selling account does it give me any option to appeal anything. It does not show any violations and says my account is in good health but deactivated. I have no way of activating it or appealing or even speaking to a real customer support rep. If someone is able to help guide me that would be much appreciated. Thank you
4 replies
Seller_4zBzdtgCyS9EI
They will not reinstate your account and you cannot open a new account.
Casey_Amazon
Hi @Seller_VNeNgvXzIBUOc,
I hope all is well!
Thank you for bringing this to our attention. I understand how frustrating this situation must be, especially when you're trying to restart your selling account and aren't able to find a clear path forward.
I have forwarded your concern to the appropriate team for review. I will follow up as soon as I have a response from the team.
In the meantime, I recommend that you log in daily and check for any updated performance notifications that will provide the next steps.
Kind regards,
Casey
