Brand registry case answered and status pending
I submitted my request for the brand registry couple days ago, I noticed that the related case status changed to "Answered case", but the status of my brand registry application still reads "Pending Review". I want to know what is the status of my application.
Case ID 17990963151
Brand registry case answered and status pending
I submitted my request for the brand registry couple days ago, I noticed that the related case status changed to "Answered case", but the status of my brand registry application still reads "Pending Review". I want to know what is the status of my application.
Case ID 17990963151
1 reply
Sandy_Amazon
Hi @Seller_RGhYSVkYucauH
My name is Sandy from the Community manager team. Welcome to the forums and thank you for your post!
Some sellers may see their case status through their seller central case log and it will show "answered" or "resolved" status before they get any answers from Brand registry. This is because the case may be passed to internal teams within Amazon and it reflects that information.
To check the most accurate status of your application, please check through your Brand Registry home page -> Brand Applications -> Status.
I see that your application is going through the required steps and this may take up to 10 business days. Closing the case or commenting on the application case may result in further delay of the investigation so I would not advise that as well.
Good luck! If you have any additional questions, or hear back from Brand and unsure on next steps, please let me know.
Sandy
