How to get buyers to stop sending returns back
I have some items that I make $1 on after Amazon fees and shipping. If one of these are returned, I lose a good chunk of money.
Is there a way to limit these returns? I have no problem refunding and having them keep the item, but They always immediately send it back. I send a packing slip with my email in each order telling them to contact me if they have a problem so I can resolve the return, but rarely does the buyer follow this.
I have "no Free Returns" setting selected, as if that changes anything. Anybody can return anything and Amazon instantly allows it.
How to get buyers to stop sending returns back
I have some items that I make $1 on after Amazon fees and shipping. If one of these are returned, I lose a good chunk of money.
Is there a way to limit these returns? I have no problem refunding and having them keep the item, but They always immediately send it back. I send a packing slip with my email in each order telling them to contact me if they have a problem so I can resolve the return, but rarely does the buyer follow this.
I have "no Free Returns" setting selected, as if that changes anything. Anybody can return anything and Amazon instantly allows it.
3 replies
Seller_OvL8C4BJWiuS9
Can't you use the returnless refund option for these items?
SEAmod
Hi @Seller_tjaUOZniL6bqm
As @Seller_OvL8C4BJWiuS9said, you should look into assigning those ASINs/SKUs to be handled with returnless refunds.
A returnless resolution takes place when you issue a refund or replacement and let the buyer keep the product. You can either automatically issue a returnless refund or replacement via rules you define, or you can work with the buyer via messaging for a specific return. There are two ways to configure returnless resolutions that you can learn about if you access the help page I have linked above.
Susan
