LTL truck delivery, can not contact the customer
LTL truck delivery, can not contact the customer, there is no way to make an appointment delivery. Does this product have to be shipped back?
Seller support can not contact the customer, the front desk customer service can not contact, the customer never read the email, what should I do?
Who will bear the cost of the distribution loss of nearly 1,000 US dollars?
They do not answer the phone, do not return messages, can not deliver, may I cancel the order? Otherwise I won't be able to afford my truck delivery.
Amazon's extension number doesn't work at all.
I asked a lot of sellers for support, and all of them asked me to try contacting the front desk.
Some support said to open LTL delivery template, but I applied for a month, there is no reply, I really do not know how to do, who else can contact the buyer?
LTL truck delivery, can not contact the customer
LTL truck delivery, can not contact the customer, there is no way to make an appointment delivery. Does this product have to be shipped back?
Seller support can not contact the customer, the front desk customer service can not contact, the customer never read the email, what should I do?
Who will bear the cost of the distribution loss of nearly 1,000 US dollars?
They do not answer the phone, do not return messages, can not deliver, may I cancel the order? Otherwise I won't be able to afford my truck delivery.
Amazon's extension number doesn't work at all.
I asked a lot of sellers for support, and all of them asked me to try contacting the front desk.
Some support said to open LTL delivery template, but I applied for a month, there is no reply, I really do not know how to do, who else can contact the buyer?
9 replies
Seller_Hi7wbO2Kbo6bl
If you have not had any success going through the LTL application, then just don't offer items that demand that sort of delivery. There is no happy solution. It will be nothing but a nightmare. An expensive nightmare.
KJ_Amazon
Hello @Seller_WerDPpHTUjqAL. Thanks for checking back about those freight-shipping templates.
I just received an update from our partner team that you were granted access to freight templates. I apologize for the delay and am glad that the team was able to take care of that request for you.
Freight-shipping templates for less-than-truckload (LTL) shipments
If there are other sellers of heavy and bulky items that require less-than-truckload (LTL) shipment, please review the above help page.
That team recommends that sellers do not list LTL products without already having been granted access to freight templates, as that could lead to logistical issues.
KJ_Amazon
