Help Needed: Account Suspended and No Response to Appeal for 4 Months
Hello Amazon Seller Community,
I hope this message finds you well. I am reaching out for assistance and advice regarding a serious issue with my Amazon seller account.
Issue:
My seller account was suspended, and I submitted an appeal on March 28, 2024. It has been four months since I submitted the appeal, and I have not received any response or update from Amazon.
Details:
Account: Bluenity
Appeal Submission Date: March 28, 2024
What I've Done So Far:
Submitted the appeal with all requested documents and information.
Followed up multiple times through the Amazon Seller Support system.
Ensured that all provided information complies with Amazon's guidelines and policies.
Current Situation:
Despite my efforts, I have not received any response or update from Amazon regarding my appeal. This prolonged suspension is significantly impacting my business, and I am eager to find a resolution.
Request for Help:
Has anyone experienced a similar situation with such a long delay in response?
Are there any additional steps I can take to get a response from Amazon?
Can any experienced sellers or Amazon representatives provide guidance on how to expedite this process or get more visibility on my case?
Any advice, shared experiences, or guidance would be greatly appreciated. Thank you in advance for your support and assistance.
Best regards,
Emre
Bluenity
Help Needed: Account Suspended and No Response to Appeal for 4 Months
Hello Amazon Seller Community,
I hope this message finds you well. I am reaching out for assistance and advice regarding a serious issue with my Amazon seller account.
Issue:
My seller account was suspended, and I submitted an appeal on March 28, 2024. It has been four months since I submitted the appeal, and I have not received any response or update from Amazon.
Details:
Account: Bluenity
Appeal Submission Date: March 28, 2024
What I've Done So Far:
Submitted the appeal with all requested documents and information.
Followed up multiple times through the Amazon Seller Support system.
Ensured that all provided information complies with Amazon's guidelines and policies.
Current Situation:
Despite my efforts, I have not received any response or update from Amazon regarding my appeal. This prolonged suspension is significantly impacting my business, and I am eager to find a resolution.
Request for Help:
Has anyone experienced a similar situation with such a long delay in response?
Are there any additional steps I can take to get a response from Amazon?
Can any experienced sellers or Amazon representatives provide guidance on how to expedite this process or get more visibility on my case?
Any advice, shared experiences, or guidance would be greatly appreciated. Thank you in advance for your support and assistance.
Best regards,
Emre
Bluenity
3 replies
Seller_kIukTwdhvntAp
If you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help.
Without a case number in the posts it wastes time for everyone. I no longer tag anyone if there is no case #.
They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.…………....
LeviDylan_Amazon
Hello @Seller_lmV4SaVYNjLu4,
Thank you for reaching out on the Forums.
I understand that your account has been deactivated and you have concerns with the amount of time it is taking for your appeal to be reviewed.
So that we can assist you the best, can you share the exact reason your account was deactivated? You can post the deactivation performance notification here for us to review.
Also @Seller_kIukTwdhvntAp has made an excellent suggestion. If you have any associated case ID's please share them as well.
I look forward to your reply. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
