Accounts Inactive - no clear reason!
My account went inactive after only 2 months inactivity. I was prompted to add a new credit card information. I updated/submitted the previous one as it is the only one I have. It was accepted with no issues. Now, everything seems to be active/normal as I can add to inventory or operate as usual, except on the "account info" page, my both US and Canada accounts are shown as "inactive". The "vacation" setting is also OFF. Could please someone help?
Thank you.
Accounts Inactive - no clear reason!
My account went inactive after only 2 months inactivity. I was prompted to add a new credit card information. I updated/submitted the previous one as it is the only one I have. It was accepted with no issues. Now, everything seems to be active/normal as I can add to inventory or operate as usual, except on the "account info" page, my both US and Canada accounts are shown as "inactive". The "vacation" setting is also OFF. Could please someone help?
Thank you.
13 replies
Seller_rI7BZIczK8iAC
Do you have listings in the "Manage Inventory" of those marketplaces or don't you have?
Seller_kIukTwdhvntAp
As long as it is an actual Credit Card, try putting it into the BUYER side first, wait about an hour, and then reenter it in the Seller Side.
Amazon is weird and sometimes that actually works!
Seller_rI7BZIczK8iAC
everything seems to be active/normal as I can add to inventory or operate as usual, except on the "account info" page, my both US and Canada accounts are shown as "inactive".
Since you can add inventory and log in your account, your account is active. Do you have sales? Probably yes. I don't know why you think that your account is inactive.
Post a screenshot here showing your account info page.
Can't you chose a numan forum name, metalworking & parts?
Emet_Amazon
Hello @Seller_l9CwqcVU4M4Pl,
Thank you for posting your concerns with your account being inactive.
My account went inactive after only 2 months inactivity. I was prompted to add a new credit card information. I updated/submitted the previous one as it is the only one I have. It was accepted with no issues. Now, everything seems to be active/normal as I can add to inventory or operate as usual, except on the "account info" page, my both US and Canada accounts are shown as "inactive". The "vacation" setting is also OFF. Could please someone help?
Since you've advised having already updated the requested information and listings still showing unavailable. I have reached out to our community managers ensure your situation has the appropriate visibility. I would ask if you have created any cases surrounding this situation to also provide them here so they can look further into the situation you've experienced.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Nano_Amazon
Hello @Seller_l9CwqcVU4M4Pl
Thanks for contacting Amazon Forums. I see that you have no active listings in your US store, have you tried adding Listings?
Also, have you filed a case with our seller support team? If yes, could you please share the case number so I can review it?
I look forward to hearing from you.
Have a great day!
Nano
Nano_Amazon
Hello @Seller_l9CwqcVU4M4Pl
After reviewing the information you shared with us related to your account verification , I reached out to a dedicated team to further investigate the issue and provide you with an answer as soon as possible.
Be aware that this team can contact you directly if they require additional information or need to provide a resolution.
I will closely monitor the case and inform you of the outcome as soon as it is resolved.
Thanks for your patience.
Nano
Nano_Amazon
Hello @Seller_l9CwqcVU4M4Pl
I just checked with the escalation team, and they informed me that the issue was solved and your verification process is complete.
Let me know if you have further questions.
Best,
Nano
