Amazon is not Picking up our orders
We recently listed our products on Amazon and received 5–10 orders. We scheduled pickups for all of them, but no delivery personnel ever showed up for the first order. Assuming it was a one-off issue, we contacted customer care. Instead of connecting us to the delivery partner or providing a real resolution, they simply asked us to fill out a missed pickup form.
We complied and filled the form—not once, but over 100 times. Still, nothing happened. No one from customer service followed up, and we never received a call from any delivery person. Eventually, the order was automatically canceled.
To make matters worse, when we first reached out to the Amazon Seller Support team for help, instead of guiding us on the pickup issue, they insisted we create an ad account—even though it was completely irrelevant to our problem. It felt like they were more focused on upselling than actually solving our issue.
This same pickup failure happened with every order after that. We even managed to get in touch with Amazon’s logistics contact number, but it connects to different delivery agents each time. If they pick up the call, we’re told someone is coming or that the pickup will happen soon—but nothing ever happens.
We’re exhausted and extremely frustrated by this ongoing issue. Now, customer care is once again telling us to fill out the missed pickup form and promising a feedback form afterward—but after filling it over 200 times, we know that form never appears.
The entire process feels broken, and we need a real, actionable solution—not automated responses, empty promises, and irrelevant diversions.
Amazon is not Picking up our orders
We recently listed our products on Amazon and received 5–10 orders. We scheduled pickups for all of them, but no delivery personnel ever showed up for the first order. Assuming it was a one-off issue, we contacted customer care. Instead of connecting us to the delivery partner or providing a real resolution, they simply asked us to fill out a missed pickup form.
We complied and filled the form—not once, but over 100 times. Still, nothing happened. No one from customer service followed up, and we never received a call from any delivery person. Eventually, the order was automatically canceled.
To make matters worse, when we first reached out to the Amazon Seller Support team for help, instead of guiding us on the pickup issue, they insisted we create an ad account—even though it was completely irrelevant to our problem. It felt like they were more focused on upselling than actually solving our issue.
This same pickup failure happened with every order after that. We even managed to get in touch with Amazon’s logistics contact number, but it connects to different delivery agents each time. If they pick up the call, we’re told someone is coming or that the pickup will happen soon—but nothing ever happens.
We’re exhausted and extremely frustrated by this ongoing issue. Now, customer care is once again telling us to fill out the missed pickup form and promising a feedback form afterward—but after filling it over 200 times, we know that form never appears.
The entire process feels broken, and we need a real, actionable solution—not automated responses, empty promises, and irrelevant diversions.
3 replies
KJ_Amazon
Hello @Seller_2WxbeacxyEOHA
Thank you for visiting the Seller Forums and for sharing those details. I am sorry this caused frustration and impacted your business operations.
I see that you filled out the necessary form when an Easy Ship pick-up was not attempted by 6 p.m. on the scheduled date. If you share one or more Case IDs and / or Order IDs, our team can review the details and escalate as needed.
For more information, please see: Process Amazon Easy Ship orders
