Bank account verification:
Dear Amazon Review Team,
Two days ago, I was required to verify my bank account due to consumer regulations. I selected the account owner's identity and strictly followed Amazon's requirements to submit the bank statement for the corporate revenue account. However, today I received an email notification with the following message: "The name of the bank that you entered in Seller Central does not match the name of the bank in the bank statement. Update the bank name in Seller Central to match the name of the bank in the bank statement."
In response, I resubmitted the documentation, including both the account owner's bank statement and a bank account verification letter. Nevertheless, I received the same email message: "The name of the bank that you entered in Seller Central does not match the name of the bank in the bank statement. Update the bank name in Seller Central to match the name of the bank in the bank statement."
I am baffled as to what exactly Amazon requires from me. I have provided the necessary and accurate documents, and yet, I am receiving this response. What more can we provide? I am eager to resolve this matter, and I kindly request a thorough review of the materials I have submitted.
I am unclear about what is meant by the "bank name" that you refer to. This situation poses a significant threat to our sales, and I implore you to investigate it carefully. If you need any additional evidence from me, please do not hesitate to let me know.@Cooper_Amazon
7 replies
Seller_Pvsmc68EVW5qz
Additional information: I use Payoneer as my payment service provider. I've noticed that many sellers who use Payoneer for receiving payments seem to be encountering unusual treatment when it comes to bank account verification. I'm curious about the reasons behind this, especially since Payoneer is a recognized payment service provider by Amazon.
Seller_HiaAgPmBFF3Sq
You can try what I did when I had the exact same problem. Go to your bank and ask for a letter stating that the account is in fact in your name and the account number is fully visible. Your statement onlyshows the last four digits of your account number.
Madeline_AMZ_481
Hi @Seller_Pvsmc68EVW5qz
This is Madeline from Amazon to provide more support on your end.
Based on my observations from your post, we understand that you are seeking support on incomplete information update for Payment Information section Inform Consumers ACT.
It is always good to ensure that it must meet the following requirements when you submit Verify Bank Account:
Once you are on the Verify Bank Account page, select the Bank Account Holder Name, upload your bank account statement, confirm the requirements for verification, and click submit. Note: Please make sure that:
The Bank Account Holder Name you select on the “Verify Bank Account Page” matches the Bank Account Holder Name on your bank account statement you upload.
The bank account statement you are uploading is for the same bank account you use to receive disbursements (bank account numbers must be the same).
You will be redirected to the Manage Deposit Methods page where you will see that the Verification Status of your bank account is ‘In progress.’ Your bank account verification may take from 48 to 72 hours.
You will be notified via email when your bank account has been successfully verified or if you need to take any additional steps.
If you choose to use a different bank account for verification, or add a new bank account for verification, you will need to assign the verified bank account to the Amazon.com store from the Assign Deposit Method or Replace Deposit Method pages.
However, we are unable to investigate further due to the lack of information.
If you wish to contact our account health specialist, please click on yellow button of "call me now" in your account health page for further assistance.
The forums community and I are here to support you. Please let us know how we can further assist you from this point forward.
Thank you,
Madeline
Seller_wRL4DBqhP2GwL
i have the same problem now, don't know what to do
