I have been spending a few hours every day trying to resolve this issue for 5 weeks and 2 days at this point. I am no better off despite trying to call, e-mail, create case logs, submit appeals, create comprehensive 'Plan of Action' documentation, etc. I have major conflicting information from Amazon's agents within this forum and would like to request that someone please tell me how I can escalate this to someone who can decipher how and why my account was deactivated so that I can correctly address the issue. Here is the comprehensive timeline.

I stopped selling on Amazon in 2014 and logged into my seller account 2 months ago, at this time there was warning that If I did not enter my Tax Information my account would be deactivated. I entered my tax information and then my account did indeed become deactivated anyway. I did not receive ANY e-mails about any of this, it was just what I saw when logging in.

Here is my current Account Health screen:

After looking back through my e-mails, I found 2 e-mails of interest from 2014.

APRIL 17TH, 2014 - THREATENED WITH SUSPENSION IF TAX INFO NOT PROVIDED

APRIL 21, 2014 - DEACTIVATION NOTICE DUE TO O.D.R.

Based on the above information, I updated my tax information and I submitted an appeal including a Plan of Action which acknowledged the ODR issues, explained why they happened and that I understood, the actions I took at the time to refund the customer (this all amounts to 1 issue of the total 15 sales I made ever. Despite submitting lots of documentation and a concise plan of action, I have received numerous denials in broken English explaining that Amazon does not have the information required to remove the violation.

But, What is the violation? Is it Tax info? Is it ODR rate? I addressed both of those comprehensively. Whenever I submit information via appeal to address this, I'm denied and informed that I need to view my Performance Notifications and address the issues which are present. BUT THERE ARE NO ISSUES PRESENT. It seems the Seller Support team are trained by a playbook where accounts are deactivated and the reasons are stated in this section. But in my case, there's nothing. Is that because my last sale on Amazon was in 2014 and it's been archived? How do I speak to someone who will look beyond the standard copy-and-pasted response pointing me to a section in the seller portal which contains no valuable direction.

I was then told on this forum by an Amazon rep that my deactivation may not have been due to any previous selling activity, since my account was not deactivated at the time last month when I logged into my seller account for the first time in 9 years, but rather an INFORM verification issue. So, I followed up again with my ID documents, I confirmed my address, I uploaded a current bank statement and a utility bill. After further back-and-forth, I was told to update my credit card information. I then went through EVERY SINGLE SETTING within my account to update my charge card, deposit account, address-- everything. I updated everything. I even changed my e-mail address and password as prompted by someone else on here. None of this has worked and I still do not definitely know why I was deactivated.

It seems like I was only deactivated last month when I first logged in after so long, and the Account Health screen at that time was only prompting me to supply tax info saying "otherwise I could be deactivated".

So, what am I supposed to be addressing when I submit an appeal? How can somebody provide clarification and actually follow through. This entire experience is literally killing me. It is my morning, my noon and my night, every single day for the last 5 weeks. I am still at the starting line and can't believe a company this big has such diabolical support.

Literally on the verge of hiring a psychic to look into a crystal ball and see if they can provide better guidance than Amazon. This whole thing is soul destroying.