Dear Amazon forum moderators and fellow sellers,

We’re experiencing a persistent issue with Account Level Reserve (ALR), which currently stands at over 4x higher than our Net Proceeds. At the time of this post, the ALR on our account is significantly limiting disbursements, despite stable performance.

We’ve thoroughly reviewed Amazon’s ALR article (What is account level reserve?) and the listed reasons for higher reserves. Based on our current account status, none of the criteria listed in the help article seem to apply. For example:

1. No open A-to-Z Guarantee claims

2. No chargebacks

3. All key performance metrics are in excellent standing

We have reached out to Selling Partner Support (Case ID: 17811664501), but only received generic responses referring to the DD+7 reserve logic. However, based on our delivery data, it appears that the reserve logic is not being applied as intended.

This prolonged reserve mismatch is affecting our cash flow and limiting our ability to reinvest in growth. We love building our business on Amazon, but this issue is becoming a major operational challenge.

We would be grateful if a moderator could help escalate this to a team that can manually review how the reserve is being applied to our account.

Thank you very much for your attention and support!