Return Reason Codes for Prepaid Returns
This list is provided to give us an understanding of what reasons are covered by Safe-T claims and which are not. Why then is Amazon following this list? We have noticed that more often than not lately an item might be "too small", "too large" "no longer needed" and are declined due to not be covered. They absolutely are. Does anyone have a solution or a work around for this? We have had at least a dozen of these in the last couple of weeks.
Return Reason Codes for Prepaid Returns
This list is provided to give us an understanding of what reasons are covered by Safe-T claims and which are not. Why then is Amazon following this list? We have noticed that more often than not lately an item might be "too small", "too large" "no longer needed" and are declined due to not be covered. They absolutely are. Does anyone have a solution or a work around for this? We have had at least a dozen of these in the last couple of weeks.
2 replies
SEAmod
@Seller_nLAr7Q2hmD6TJ
It does not matter what the return reason is, too small, too large, etc.
For your reference, I am attaching a link to the return policies as found in the retail help pages (Amazon.com help pages). I have excerpted the sections related to returns of clothing / fashion items.
- Free Returns on Fashion Items: We offer free returns on some fashion items including clothes, shoes, handbags, jewelry, and watches. Look for Free returns next to the price to confirm that the item qualifies for free returns.
- Free Returns on Eligible Fashion Products: If you're not satisfied, you can return eligible products within 30 days of receipt for a full refund, in accordance with our Returns Policy. No minimum purchase is required to receive free returns.
- To return an item, please visit our Online Return Center.
- Amazon will provide a printable pre-paid return label and pay for the return delivery costs if the item was dispatched by Amazon (‘Fulfilled by Amazon’).
- In case of Seller-fulfilled orders, either Amazon issues a pre-paid return labels on the Seller's behalf or the Seller will and the Seller pays for the return delivery costs.
- Products must be returned in new and unworn condition, with all original packaging, tags, and certificates of authenticity. Any products returned without their original packaging and documentation will be rejected. Any products that are resized, altered, or otherwise damaged after delivery, won't be accepted for return.
- Review the following terms and conditions to check if your purchase qualifies for free return delivery:
- At the time of purchase, on the product's detail page, the product was identified clearly as eligible for free returns.
- The item was originally delivered to a domestic address and is being returned from within the country.
- The item is being returned within 30 days and in accordance with our Returns Policy.
- If you return products that are ineligible for free returns with products that are eligible for free returns, we may deduct the postage costs for the ineligible products from your refund amount in accordance with our general Returns Policy.
- We can't accept returns delivered by hand.
