High percentage of fraud from Customers
I am seeing lot of fraud from amazon customers where they exchange the product and return it back.
I have my own site also which is operational from the last 7 Years. Till today i have not received a single case where a customer has done such thing of reported a different product received.
But on Amazon every week i get multiple disputes like this. I have to spend my time and money to handle such disputes. Why can Amazon make it more transparent? or handle this situation better.
Also there is around 25% customers who reject the item all of them have ordered via COD there is just no liability on customers. Amazon gives a refund on shipping these item if i exceed a order threshold, Why i am getting penealised for this i sould be refunded 100% shipping.
I DO NOT WANT COD OPTION AMAZON SHOULD OFFER THIS OPTION TO SELLERS SO WE CAN DISABLE THIS FEATURE WHEN WE WANT.
IT IS VERY DISAPPOINTING BEING A SELLER ON AMAZON. YOU TREAT YOUR SELLERS LIKE DIRT.
High percentage of fraud from Customers
I am seeing lot of fraud from amazon customers where they exchange the product and return it back.
I have my own site also which is operational from the last 7 Years. Till today i have not received a single case where a customer has done such thing of reported a different product received.
But on Amazon every week i get multiple disputes like this. I have to spend my time and money to handle such disputes. Why can Amazon make it more transparent? or handle this situation better.
Also there is around 25% customers who reject the item all of them have ordered via COD there is just no liability on customers. Amazon gives a refund on shipping these item if i exceed a order threshold, Why i am getting penealised for this i sould be refunded 100% shipping.
I DO NOT WANT COD OPTION AMAZON SHOULD OFFER THIS OPTION TO SELLERS SO WE CAN DISABLE THIS FEATURE WHEN WE WANT.
IT IS VERY DISAPPOINTING BEING A SELLER ON AMAZON. YOU TREAT YOUR SELLERS LIKE DIRT.
90 replies
Seller_hhgrCidaiOdZi
there is option where u can choose to give cod or not.i am also a self ship seller covered under mfn.amazon do not charge for returns from us in mfn.one side charges they bear and one side is born by us in case of return by customer.amazon also allows us to self ship.so there is no a2z guarantee claims.and covered under genuine safe t claim policy though the amount is less than cost,but better than other options u choose.
Seller_fqEe3ktUMvHjN
Of late Amazon is not allowing size exchange. Every company has a different size chart. We have displayed our sizes properly. Yet no customer looks at the size chart. They order as per the size of their previous Amazon purchased shirt of other brands. Then when they face size issue, they try to exchange to a smaller or larger size.
Of late Amazon is not allowing the size exchange. Hence, we are getting returns and then a re-order from the same customer for the same product but now the correct size.
Logically, now due to this returns, our Seller Controllable Return Rate has been impacted. Plus, Amazon gets double commission as there are now a total of 2 sales for the same customer.
Seller_7pnZYcKJtBjQq
Have you tried Flipkart. I used Flipkart Ekart logistic, by default you should assume 50% as cancellation rate for Ekart logistics. Sometimes even your cancelled package which is not delivered to customer is opened and returned to you.
So i would rate Amazon easy ship a 10/10 compared to Ekart logistics 1/10.
Amazon customers are much reliable compared to Flipkarts. On flipkart out of every 10 shipments shipped i would receive a fraud customer, once in return i got a book instead of my smart led strip kit and Flipkart refused me SPF claim without any reason.
Yes and i totally agree with you that COD should be optional for Easy ship.
Seller_HyNINkTbE5q21
u are right amazon must give us option to disable cod.
Seller_KPH5bw9meKP60
same case happened to me , we have send a product worth of Rs 9600/- and coustomer has send the product not even worth of Rs 300/- back and when we went for safe-t-claim , amazon has there own story that you have send the photos of another claim and denied my claim , we have send them all the proof they want , but they denied my claim , shame on amazon who believes fraud coustomers and not the seller who work for them
IN 10 years , first time i have found that amazon has disappoint me , because i believed them the most in my life , any way i feel its a my fate , thank you
Seller_xjW2uJen8hSS4
You are absolutely right . Amazon should take action on this.
Seller_Lzl39CDc2SWON
From last few month we also have seen so much issue in the orders, customer keeping original products with them and sending you back another product either in empty box, recently we file FIR against one of the customer who regularly cheated us in last 3 month and police taken action against them,
so if you have all the proof you can take action , we should not wait for Amazon action, even we know Amazon are not taking action against customers.
Seller_yZhR7kxDNaw0J
I concur with you completely, majority of my returns are from COD customers.
Amazon should give us the option of disabling COD on our products, or provide a transparent way of letting us know what actions are being taken by Amazon on such customers.
COD customers treat amazon as if they are window shopping from home.
Seller_TuJeyYQR4XdKK
if you ship by your own courier COD will not applicable.
Seller_3WHyT8HBJoxz8
and there are few Customers who orders clothing, use for 20 days and then return with reason " Bad quality/ Performance not adequate. Its Getting Hard to sell on amazon in Clothing category. Please change it from 30 days to 10 days.
