I am writing to formally request a review and clarification regarding the recent deactivation of my selling account.

Approximately 15–20 days ago, one of my ASINs related to the Mattel brand was flagged for a potential policy violation. Upon receiving the initial notice, I immediately took corrective action by deleting the listing and acknowledging the mistake in my previous communication. I took this step in full compliance with Amazon’s policies to avoid any further issues.

However, I was surprised to receive an email today morning stating that my account has been deactivated due to FBA inventory. I would like to clarify that I have not sent any inventory to FBA for the mentioned ASIN or any other related item after the listing was deleted.

After submitting a case for clarification, the response I received stated that the account was deactivated due to a policy violation concerning the same ASIN — despite the fact that I had already deleted the listing and acknowledged the issue well in advance.

I respectfully request Amazon to kindly review the following:

Why was my account deactivated after the listing was already removed and the issue acknowledged weeks earlier?

Why was I sent a misleading deactivation email referring to FBA inventory, when no such inventory was sent post-deletion?

Can my account be reinstated given that I took prompt corrective action and have not attempted to relist or sell the flagged ASIN again?

I am fully committed to complying with Amazon’s policies and maintaining the integrity of the marketplace. I kindly request your urgent attention and support in reinstating my account or providing specific steps I can follow to resolve this matter.