I’m writing this out of deep frustration as a seller on Amazon India (Bamboo Street). Despite submitting the missed pickup form, completing all required steps, and even raising a Seller Support case, my scheduled Easy Ship pickup has not happened and I’ve received no actionable resolution so far. I have logged in 5-6 complains, filled form 4 times.

I’ve followed up, highlighted the impact on customer satisfaction and dispatch timelines, but there is no escalation matrix available, and no clarity on when or if the pickup will be attempted.

What’s more concerning is that this isn’t an isolated incident. It seems there’s a disconnect between support responses and the ATS/logistics team. As a brand committed to prompt service and customer trust, this delay is hurting our performance and reputation.

Can someone from Amazon please escalate this to the ATS Pickup Operations team? Sellers: Have any of you faced similar repeated delays? If yes, how did you resolve it? Amazon, we need better communication and a transparent escalation workflow for pickup failures. Hoping someone here can truly help.

Also this is not just a seller issue, as a customer I’ve placed orders that were delayed for over 7 days and ultimately cancelled with no explanation. Turns out, the pickup never happened from the seller, and the system just voided the order. Even my return requests were falsely marked as “Customer declined pickup” and this happened four times in a row. I never declined, and nobody even showed up. This recurring pattern is not only harming sellers, but also eroding customer experience. It leads me to wonder is this a subtle push by Amazon to phase out Easy Ship in favor of FBA?

We need: 1. Transparent updates from the logistics team. 2. Real accountability when pickups are missed 3. Faster escalation paths and resolution timelines.

If other sellers or customers are experiencing this, let’s bring visibility to it. Amazon, this isn’t a one-off—it’s systemic.