Order number: 113-4614861-9846649

SAFE-T claim number: 21922-62440-6005002

Order number: 113-4614861-9846649

SAFE-T claim number: 21922-62440-6005002

Order number: 113-3802463-1281052

SAFE-T claim number: 51727-06110-4639901

Order number: 112-4283058-7297018

SAFE-T claim number: 48527-65073-4308738

The products we sell have a high average order value. There are many orders where Amazon directly refunds customers after the after-sales service is generated. After the refund, the customer did not return the goods and could not be contacted.

After submitting Amazon's SAFE-T claim, it was rejected. The reason for the rejection was "Because you did not comply with the International Sales Customer Return Policy (which requires you to use Amazon's prepaid return service when you have a domestic return address or provide your own valid prepaid return mailing label for the return request), you are not eligible for a refund for this order."

But our shipping address is in the United States, the customer's delivery address is also in the United States, and our backend default return address is also in the United States. The order does not belong to an international sales order at all, and is completely inapplicable to this international sales customer return policy. We also used Amazon's purchase and delivery service. Multiple appeals have no results, even if the proof of delivery with the customer's signature is submitted.

We have suffered huge losses. Amazon's audit is like a robot. No matter what kind of evidence is submitted, it is indifferent. May I ask if I am the only one with this problem?

May I ask Amazon what we did wrong and how to solve this problem?

Could you please solve this problem?

@Tatiana_Amazon @Quincy_Amazon @KJ_Amazon @Topher_Amazon @Roberto_Amazon@Quincy_Amazon@KJ_Amazon