Concern Regarding COD Orders and Possible Cancellations due to delay in pickup of order by Delivery Associate
Dear Amazon Seller Support Team,
I currently have 5 pending orders, out of which 4 are Cash on Delivery (COD). These orders have already been delayed and not yet picked up. I am concerned about the possibility that customers may refuse delivery or cancel the order when the package reaches them.
In such a case, I would like to understand:
Who will bear the shipping and return charges if the customer refuses to accept the COD order?
Should I proactively cancel these delayed orders from my end to avoid additional costs?
Will Amazon impose any penalty or affect my account health if I choose to cancel the COD orders now?
If any seller has faced a similar situation, your guidance will be appreciated.
Looking forward to your response and advice.
Concern Regarding COD Orders and Possible Cancellations due to delay in pickup of order by Delivery Associate
Dear Amazon Seller Support Team,
I currently have 5 pending orders, out of which 4 are Cash on Delivery (COD). These orders have already been delayed and not yet picked up. I am concerned about the possibility that customers may refuse delivery or cancel the order when the package reaches them.
In such a case, I would like to understand:
Who will bear the shipping and return charges if the customer refuses to accept the COD order?
Should I proactively cancel these delayed orders from my end to avoid additional costs?
Will Amazon impose any penalty or affect my account health if I choose to cancel the COD orders now?
If any seller has faced a similar situation, your guidance will be appreciated.
Looking forward to your response and advice.
