Seller_LTNvvFJ2jqJOv
I'm sure I know the answer Package Lost using Amazon Buy Shipping
used Amazon buy shipping (always do) and some packages were lost by USPS or delayed. Safe T Claim doesn't cover these, Yes or No?
@CR_Amazon
Tags:Lost shipment
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Seller_LTNvvFJ2jqJOv
I'm sure I know the answer Package Lost using Amazon Buy Shipping
used Amazon buy shipping (always do) and some packages were lost by USPS or delayed. Safe T Claim doesn't cover these, Yes or No?
@CR_Amazon
3 replies
Seller_EkbLZUYSpmJEy
The customer would file an A to Z claim for INR which would be covered by Amazon policy.
Safe T Claim would not apply.
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KJ_Amazon
@Seller_EkbLZUYSpmJEy provided you with good information.
A-to-z Guarantee claims: If you purchase Amazon's Buy Shipping and ship on time, you are protected against claims where a customer reports problems with delivery. Amazon will cover the cost of these claims and they will not affect your Order Defect Rate.
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