Late Shipment?
So what happens if an item needs to be shipped lets say by 9/20 but i ship it 9/21 but it gets there on time or early...are you still hit with a late shipment?
Late Shipment?
So what happens if an item needs to be shipped lets say by 9/20 but i ship it 9/21 but it gets there on time or early...are you still hit with a late shipment?
2 replies
Seller_AXC06kcsKI1qG
yes.
You shipped past the date which makes it a late shipment
Dominic_Amazon
Hi @Seller_cvtGSiSp8LY0j,
Dominic from Amazon here, yes this would be a late shipment.
The best way to maintain a healthy late shipment rate
- Ship orders on or before the expected ship date.
- Confirm orders as soon as you hand the package over to the carrier.
- Always monitor your late shipment score.
It is important to confirm the shipment of orders by the expected ship date so that customers can see the status of their shipped orders online. Orders that are ship confirmed late may negatively impact customer experience and lead to increased claims, negative feedback or customer contacts, or both.
Best,
Dominic
